Hey guys, sorry this is in english, I have been living in germany and I am learning deutsch but I cant comprehend my issues fluently yet.
So I have been living here for 2 years, and I have had service with telekom for home internet for almost two years now, Every month without fail, i get billed, they take money, and I have zero issues. But I recently moved, and while I would love to move my contract...I can not for the life of me figure out the necessary information. So, I can log into telekom just fine... the problem is, my login doesnt show any contract, or any customer number etc. I though well maybe I am using a login that I made up and isnt linked to anything. Now I receive a bill every month to my email, I guess im just really dense, but I honestly would love it if I could login, see my contract , make changes etc. not to mention move my service to my address. Guys I love it here, but this is super frustrating.
any help would be greatly appreciated, thanks in advance
A really confused foreigner.
2 years ago
@madmike15t Your customer number is in the upper right of you invoice: Kundennummer.
And also can bei found under Contract Details in the Kundencenter.
0
2 years ago
Hey @madmike15t ,
thanks for your message and your description of your current issue.
I'm here for you and will help you to go through this process.
For your Kundencenter login, please take a look here.
There you can find some detailed information how to configure your account.
Did these one help?
More over we need to talk by phone, so we can set up the moving of your landline plan.
When are you reachable by phone?
Best regards
Sarah D.
3
Answer
from
2 years ago
Hi, thanks for your response. Unfortunately when I log into my account, it seems its blank, as though I do not have a contract etc. but I receive a bill every month to my email. I am reachable, currently right now. as well as every week day morning, from 6-1300. many thanks
Answer
from
2 years ago
@madmike15t
Thanks for the info 🙏🏽 My colleagues will get back to you tomorrow morning.
Best regards
Timur K.
Answer
from
2 years ago
Hey @madmike15t,
thanks a lot for your time and your patience.
After we got your customer center login right, I also booked your moving-process. As promised you will receive all the information via e-mail.
If you have any further questions or need assistance again, please don't hesitate to text me again.
Best regards,
Louisa G.
Unlogged in user
Answer
from
Unlogged in user
Ask
from