No progress with switching internet provider to Telekom MagentaZuhause for 3+ weeks after ordering

Question

I have ordered a switch of internet provider from Vodafone to Telekom through Check24 on 21.06. So far I've received from Telekom a 'Eingangsbestätigung' email on 21.06 with Internet-Eingangsnummer, another email on 22.06 asking me to confirm my E-mail address, and a SMS on 27.06 telling me that I was expected to be a Telekom customer from 15.07, that Telekom would contact me in good time before this date and I didn't need to do anything else. But 15.07 is almost here and I still haven't received any further communication from Telekom. I don't think I've even received a contract. Where can I find out more about the status of my order, and what can I do to facilitate the fulfillment process? Thank you!

Marius AD · Answer

Common issue with check24.Why didn´t you do it the easy way through our normal page?This order might laying around at check24 and didn´t go to the telekom systems.Else make sure to fill out your profile with a phone number and a time frame when you are best available throughout the day.

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