First of all, I am sorry that I cannot speak German. Please read my story and make a judgement on your own.Today, I had to call the English hotline, as I am going to move to another city, and wanted to transfer my contract. After waiting for 2 hours(not joking) on the phone, I gave up and decided to try the German hotline.I know that the Umzug can take 3 to 4 weeks. This is a stupidly long amount of time for moving, but I decided to live with that.However, the customer representative on the phone told me to make an appointment 4 weeks later, because there is a work on the line in my new address. They said, they cannot initiate anything now, that I need to wait 4 weeks to get an appointment which will probably be for 4 weeks later. This isn't my first issue with Telekom. A few years ago, they couldn't fix an issue which was totally related to themselves, they sent technicians multiple times, left me without internet for a month, and they asked me to pay for the technicians and for the service that I couldn't even use. After 2 years, after I did all my part, they are not even capable of moving my internet in a proper amount of time, and they will again ask money for their amazingly useless service. I've worked with many other ISP 's around the world. I can safely say that I haven't seen such a terribly managed customer service. I wrote everything here, since nowadays, you cannot get attention unless you write something on the internet. Once my contract is over, I will never ever work with you again Telekom. Enjoy your low quality standards.

Hello,Thank you very much for your explanation.Someone from Telekom customer service called me, and basically said the same thing. I was informed that I will be called during this week (after 11th) and be given an appointment. If I cannot get anyone, I'll let you know.Thank you for your help.

@alpercetiner11,thank-you for the replay.If you need any support, just let me know.Meanwhile, I will mark your post as a solution.Kind regards Anja W.

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9 years ago

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