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29.04.2017 20:58
Hello, I 'm orderd internet and we' ve got that technician 's welcome on 27th of April (12-18.30). I can not wait to see what's going on. But I've got a call from technician and he's been rudely said that I'm going to go home (about 12.00). The termin is 12-18.30 so technician should come in that time. Next time we went to telekom office and they said that it was a bit of work "and can postpone technician to 17 of May. I already waitetd 2 weeks for this date, so logigally, the second date did not work for me, they (29 of April) tehy said that first of all, The technician would send me a message telling the approximate time that it should be in my apartment. So, today I did not get any message, no call, so I was disappointed and went to the office. There are no comments at the moment. That's not possible because of my boyfriend's intentional at home from 9:00 and waited for him. I also came home at 11:30. In the office they say the technician was here 12:15 and no one answered him so he switched the internet on his own. Again, we did not get any message (he could write me a sms or put some paper in mailbox but he did not) so we specially drove to the office . So we went back home, switched the modem and there is no internet. We did not know what was going on. Now is weekend and no one is working. Can you keep this problem?
Gelöst! Gehe zu Lösung.
Hello, again. Just wanted to update you that we have internet, everything works and we are very gratefull for your help and quick response. Thank you very much, best regards.
29.04.2017 21:01
For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your cellular phone number (“Rückrufnummer”)
(unless already done).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-pro...
This data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”.
Thank you very much.
Regards, widder440
29.04.2017 21:48
29.04.2017 22:31
Thank you for reply, I filled everything that you send me.
30.04.2017 15:44
30.04.2017 15:53 Zuletzt bearbeitet: 30.04.2017 18:18 von Jana K.
Hello, well we did not recieve any calls. But it is ok, maybe our phone was out of reach, because we live in celler like flat. Or technician had our old number, we changed it a week ago and we told it to telekom, but maybe technician did not recieved it. Our new number is +49xxxxxxxxxx. And our modem is working, we did everything that was written in the book , which came with modem, but it says that modem is not connected to the internet (check cable) . So we still need technician, it would be very good if he could came tomorow or on tuesday about 12-13 because we will have less work. Thank you for your time and we appreciate the help.
30.04.2017 17:58
30.04.2017 18:01
Okey, thank you for your help. We will try to be at home at that time.
30.04.2017 18:04
Okey, thank you for your help. We will try to be at home at that time but it would be better if he could come late as possible from 15 to 16 o'clock
30.04.2017 18:11
30.04.2017 18:17
30.04.2017 18:17
03.05.2017 14:21
Hello, I just wanted to make sure if the termin for technician's visit is today? Because it's been 2 and a half hours and I still didn't get any calls. I took the half day of work and waiting in my home from 12:00, so just checking up if everything is okey with the termin.
Hello, again. Just wanted to update you that we have internet, everything works and we are very gratefull for your help and quick response. Thank you very much, best regards.
03.05.2017 15:58
Thks for your feedback /update.
So, we can use the conclusion sentence in every James Bond film,
modified according this situation here:
"The involved parties gratefully acknowledge the excellent cooperation of (in order of their appearance):
@rutuciukea (concernced customer9
@Jana K. ("angel" of Telekom-support-team)
widder440 (aries440) who sent a message to the Telekom support team
The end? - No! aries440 will return in another thread....
05.05.2017 16:33
Wow, this is so great. Am very happy, everything worked out properly.
All the best,
Jana K.
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