Need longer cable into building

[#1]

There is damage to my homes outer wall and needs to be fixed this week. They need to remove the telephone and internet box where it comes into the house. And the cable is not long enough. I cannot get through to anyone for two days of trying in English. They signed me up for a monthly technical service that does not manage this issue. Please help.

[#2 · Accepted solution]

Hello @Lu24 , and welcome to our Community.

I've seen, that you wrote us an E-Mail and will call you in a few minutes. 

Kind regards Sven Ö. 

@ Geralt von Riva Danke für die Meldung!

[#3]

@Lu24 

I'm notifying the team so that an employee reports that speaks English.

[#4 · Accepted solution]

Hello @Lu24 , and welcome to our Community.

I've seen, that you wrote us an E-Mail and will call you in a few minutes. 

Kind regards Sven Ö. 

@ Geralt von Riva Danke für die Meldung!

[#5]

Hopefully a technician can be scheduled soon. The wall is being built tomorrow. 

[#6]

Hey @Lu24 , I'll call you again! Kind regards Sven Ö.