Neue Wohnung mit WLAN Anschluss

[#1]

Guten Abend

wir haben umgezogen. Das neuen Wohnung hat bereits WLAN deshalb würde ich mein WLAN Vertrag kündigen. 

[#2]

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@muc80337_2  schrieb:

From Telekom point of view there is no reason to go there any more.

Unless you e.g. left a rented router there.

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Das wird es sein.

User hat Vertrag und Router in Wohnung A

zieht um nach Wohnung B - dort steht ein Router vom Vormieter mit "lebenden" Vertrag

Das kann doch so nicht bleiben....

Mal schauen was das Team weiß..... wobei man dort wohl nur Wohnung A finden wird.

Spooky!

[#3]

I brought the router with me

 

[#4]

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@kentkevin014  schrieb:

I brought the router with me

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Ah, god to know, this is new information.

But you did not change anythings with the contracts, correct.

There must be two:

one in yout old flat wihich you want to get rid of (good idea)

and one in the new flat where is working? Internet connection?

This has to be clarified: who's the owner?

[#5]

Hi @kentkevin014

we will gladly help with this situation. It would be great if you could tell a few details beforehand. Are you the owner of the internet contract in the new flat? Are we your provider at the new place or ist the contract with a different company? To help you with the cancellation of the old contract I need to verify you as the signer of the contract via a phone call. When would you be available for a short call. Please be aware that you will need you customer account number "Kundennummer" and your bank details for the verification.

Kind regards

Sören G.

[#6]

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@Sören G.  schrieb:
Are we your provider at the new place or ist the contract with a different company?

Telekom. See

https://telekomhilft.telekom.de/t5/Telefonie-Internet/Neue-Wohnung-mit-WLAN-Anschluss/m-p/5524205/hi...

[#7]

The owner of the internet connection in our new apartment is also the owner of the apartment. Yes it is under telekom, she said. Yes you could call me

[#8]

The owner of the apartment is also the owner of the internet connection

[#9]

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@kentkevin014  schrieb:

 Yes you could call me

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@Sören G.  ☎️

[#10]

Hello @kentkevin014,

are you available for a call today? Or do you like us to call you on another day?

Kind regards

Malte M.

[#11]

@kentkevin014 

Is that a full furnished rental?

In Germany, the long-term rental of apartments with Internet contracts, especially those with integrated routers, is not common. Sometimes you can co-use the internet connection via WLAN if the owner of the apartment is living in the same house. Do you have a rental agreement without a time limit or is this more of a short-term rental. Like for a few months?

[#12]

I am free today

[#13]

There is no fixed duration  of occupancy

[#14]

@kentkevin014 

You can notify the team using the @ sign in your answers, like @Malte M. 

[#15]

@Malte M. you could call me sir within this day

[#16]

@kentkevin014 unfortunately couldn't reach you. We will try again tomorrow.

Kind regards

Sören G.

[#17]

Hallo. Ich entschuldige mich dass Ihre Anruf habe ich leider nicht geantwortet weil ich gearbeitet habe. Können Sie mir morgen nachmittag anrufen? Danke

[#18]

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@kentkevin014  schrieb:
Hallo. Ich entschuldige mich dass Ihre Anruf habe ich leider nicht geantwortet weil ich gearbeitet habe. Können Sie mir morgen nachmittag anrufen? Danke

@Sören G. 

zur Info.