Hello, I am struggling since several days to setup my internet connection. I have the disadvantage of not speaking the German language so hotline support didn't work (although I managed to reach a service technician).
I have a modem installed by the Telekom technician, a Glasfaser Modem 2, and the router I want to connect is a TP-link AC 2300. I have the login credentials from Telekom (Zugangsnummer, Persönliches Kennwort), received by mail, but when setting the router with a PPPoE connection using the Zugangsnummer as Username and Persönliches Kennwort as Password the setup fails.
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Do you get an installation link via SMS to finally setup your Glasfaser Modem with your GlasfaserID? And falshes the led on the glasfaser modem or Lights up permanently?
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von
vor 3 Jahren
No, I didn't receive an installation link for the modem. I was told that all I need to do is to setup the router. The led on router is green continuously.
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vor 3 Jahren
I am about to do the same setup (just with a different device) hopefully in the near future, so maybe I can help: it is not sufficient to enter "Zugangsnummer" in the PPPoE credentials step; instead you must append the fields "Anschlusskennung", "Zugangsnummer", and append "0001@t-online.de" (all without quotes). See here for the canonical thread in this forum with several examples: PPPOE Einwahl über einen Router herstellen. HTH!
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von
vor 3 Jahren
Unfortunately it didn't work, but I think it is a matter of combination for the Zugangsnummer, Anschlusskennung and Mitbenutzernummer.
I also tried with @telekom.de instead of @t-online.de
The Set up PPPOE dial-in via a router post is since 2018, maybe someone with a more recent experience can help.
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von
vor 3 Jahren
Have you already tried the following?
Other than that, there is the following advice
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Thank you all for your support, the issue is solved. The needed information was on telekomhilft, for username and password and on TP-link support for VLAN ID setup.
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