Solved

TP-link AC 2300 setup with Glasfaser Modem 2

2 years ago

Hello, I am struggling since several days to setup my internet connection. I have the disadvantage of not speaking the German language so hotline support didn't work (although I managed to reach a service technician).

I have a modem installed by the Telekom technician, a Glasfaser Modem 2, and the router I want to connect is a TP-link AC 2300. I have the login credentials from Telekom (Zugangsnummer, Persönliches Kennwort), received by mail, but when setting the router with a PPPoE connection using the Zugangsnummer as Username and Persönliches Kennwort as Password the setup fails.

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    • Accepted Solution

      accepted by

      2 years ago

      Do you get an installation link via SMS to finally setup your Glasfaser Modem with your GlasfaserID? And falshes the  led on the glasfaser modem or Lights up permanently?

      1

      Answer

      from

      2 years ago

      No, I didn't receive an installation link for the modem. I was told that all I need to do is to setup the router. The led on router is green continuously. 

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      Answer

      from

    • Accepted Solution

      accepted by

      2 years ago

      Thank you all for your support, the issue is solved. The needed information was on telekomhilft, for username and password and on TP-link support for VLAN ID setup.

      0

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