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TP-link AC 2300 setup with Glasfaser Modem 2

vor 2 Jahren

Hello, I am struggling since several days to setup my internet connection. I have the disadvantage of not speaking the German language so hotline support didn't work (although I managed to reach a service technician).

I have a modem installed by the Telekom technician, a Glasfaser Modem 2, and the router I want to connect is a TP-link AC 2300. I have the login credentials from Telekom (Zugangsnummer, Persönliches Kennwort), received by mail, but when setting the router with a PPPoE connection using the Zugangsnummer as Username and Persönliches Kennwort as Password the setup fails.

1829

9

    • Akzeptierte Lösung

      akzeptiert von

      vor 2 Jahren

      Do you get an installation link via SMS to finally setup your Glasfaser Modem with your GlasfaserID? And falshes the  led on the glasfaser modem or Lights up permanently?

      1

      Antwort

      von

      vor 2 Jahren

      No, I didn't receive an installation link for the modem. I was told that all I need to do is to setup the router. The led on router is green continuously. 

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 2 Jahren

      Thank you all for your support, the issue is solved. The needed information was on telekomhilft, for username and password and on TP-link support for VLAN ID setup.

      0

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