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Contract and bill problem, Not getting answers to my e-mails, neither from the telekom contact forms. Liegt es daran, dass ich auf Englisch schreibe?
3 years ago
Hallo, kann ich Englische Fragen in diesem Forum stellen? Wo ist sonst der richtige Platz?
I was promised in black friday certain promotion (all included e.g., taxes and other extra costs) due to my company agreement with telekom.
However, I received an invoice by post, that was asking me to pay more than what I agreed with the vendor at Westenhellweg, Dortmund shop.
Even with a 20% reduction of the price per month it is not what I was promised.
I am feeling kind of tricked and disappointed by the telekom vendor.
I could have had a better deal on black friday if I would have made it online. I showed it to the vendor, but he promised me a better deal by making it physically/directly with the store (my German was not good to read all the contract document agreements, but I didnt see another price that was not what I was promised).
The vendor of the shop is not answering my e-mails and neither telekom.
Is there an e-mail or contact that can follow-up this issue?
Please, is there someone that can help in how to proceed with this issue.
Best regards,
Jordy Goyos
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3 years ago
Hi @jordy_agd ,
I'll inform the team about this.
There are employees who can also speak English.
Please be patient.
General:
There is no right of withdrawal when concluding a contract in a Telekom shop.
The teamis can probably advise you best.
Many greetings
PS:
From German to English via Google Translator
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3 years ago
Thank you @prophaganda,
First, thank you for answering.
I will be patient and wait as you mentioned.
I would like to have an e-mail or contact to send a more detailed description, attached images and other document proofs.
Best wishes!
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3 years ago
at Westenhellweg, Dortmund shop.
There are actually two shops
https://shopseite.telekom.de/west/dortmund/westenhellweg-5
https://shopseite.telekom.de/west/dortmund/westenhellweg-83
due to my company agreement with telekom
Not sure whether you get these special conditions if going to a Telekom shop. Normally there are other ways that you need to follow in order to get these special conditions.
Is it about an offer that you generally find under s.th. like mycompany.mitarbeiterangebote.de (assuming that you work for "mycompany")? If so, then you need to follow the ways described there. (And moreover then you should obey the confidentiality, you are not allowed to disclose special conditions). Also then you would be wrong in the business section of the forum.
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3 years ago
Guten Morgen @jordy_agd ,
leider ist mein Englisch nicht so gut.
Aber ich möchte mich gerne um Ihr Anliegen kümmern.
Wann darf ich Sie anrufen?
Viele Grüße
Marita W.
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3 years ago
Hi @Sven Ö. ,
I just wanted to let you know that the telekom vendor that made my contract contact me via e-mail.
And thanks to you and your team the issue will be resolved (I hope so, I just need to wait) with a credit note (refund).
Again, thank you very much for your quick support and follow-up!
Wish you all an amazing Xmas season and all the best for the new year!
Best regards,
Jordy Goyos
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3 years ago
Hallo @jordy_agd ,
thank you very much for your feedback.
I´m pleased that your request has been clarified.
Best regards and Merry Christmas
Marita W.
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3 years ago
Thank you again for the nice call @jordy_agd !
I appreciate your patience and please keep me informed. I wish you great holidays and an unbent evening.
Kind regards Sven Ö.
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3 years ago
Hey @jordy_agd , thank you for your time and the nice call.
As discussed, I'll call you again on monday, if the refund is authorized.
Again I wish you a great weekend and we will hear each other next week.
Kind regards Sven Ö.
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