Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Solved

Question about fair use for EU roaming

11 months ago

Hello,

 

I would like to ask if there is a fair use for the EU roaming use for business mobile contracts.

I currently have a consumer mobile contract on my mobile contract, but I am thinking of converting.

 

I know that there are some limitations/extra charges in terms of "fair use" for consuming too much of talk time/sms/data or be outside of Germany for more than 4 months, but I was wondering if there is the same term of use for the business ones.

 

Thanks!

 

Regards Fröhlich 

267

8

    • Accepted Solution

      accepted by

      11 months ago

      0

    • 11 months ago

      und3rd06012

      but I was wondering if there is the same term of use for the business ones.

      but I was wondering if there is the same term of use for the business ones.
      und3rd06012
      but I was wondering if there is the same term of use for the business ones.

      The short answer is "yes"  (the long answer you will find via the previous answer given by @Has )

       

      0

    • 11 months ago

      Thank you both for your replies and the help. Fröhlich

      0

    • 11 months ago

      So in case someone stays more than 4 months in a EU country or consumes more than the "fair use" terms are there available packages that someone can buy to not pay extra or per minute/sms/GB?

      1

      Answer

      from

      11 months ago

      Hello @und3rd06012,

       

      You generally have a few options to avoid extra charges or paying per minute/SMS/GB:

       

      1. Local SIM Card: Purchasing a local SIM card in the country where you're staying can be a cost-effective solution. Local telecom providers often offer various prepaid or postpaid plans that include data, calls, and texts at local rates.
      2. Switching to a Local Plan: If you're planning to stay long-term, it might be worth looking into switching your mobile plan to a local provider in the country you're staying. This way, you can benefit from local rates.
      3. Wi-Fi Usage: Whenever possible, use Wi-Fi for internet access to reduce your data consumption. Many places like cafés, hotels, and public areas offer free Wi-Fi. Fröhlich

      Kind regards

       

      Anna

      Unlogged in user

      Answer

      from

    • 11 months ago

      Hi Anna! Thanks for the reply. I am asking if there are any extra packages that Telekom offers if case someone exceeds the 4 month period to avoid paying extra per minute/sms/GB due to "fair use" policies.

      1

      Answer

      from

      11 months ago

      @und3rd06012,

       

      sadly no since it's a EU policy. Traurig 

       

      Kind regards

       

      Anna

      Unlogged in user

      Answer

      from

    • 11 months ago

      Oh! Too bad! Thanks

      0

    Unlogged in user

    Ask

    from

    This could help you too

    I have a question about double billing.

    2 years ago

    in  

    Festnetz & Internet

    131

    0

    1

    Solved
    [English] Question About Bill - Verbindungen zu ausländischen Mobilfunknetzen EU

    4 years ago

    in  

    Festnetz & Internet

    623

    0

    4

    Solved
    Datenroaming fair use

    1 year ago

    in  

    Mobilfunk

    243

    0

    4

    EU Roaming doesn't work

    2 years ago

    in  

    Mobilfunk

    750

    1

    2

    Fair Use Policy

    1 year ago

    in  

    Mobilfunk

    1857

    1

    16

    You might also be interested in

    • Request purchasing advice

      Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.

      Request purchasing advice

    • View offers

      Find out about our current mobile phone offers.

      View offers
     

    Social Media

    Telekom FacebookTelekom InstagramTelekom X