Lights on but wifi still doesn’t work

[#1]

@UlrichZ the technician came by Friday and opened the line.. the wlan lights and the status lights are on. When I do the inital set up on speedport.ip I get a message that a connection could not be established. All the wiring looks correct from the pictures...

[#2]

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@chai.vijayakumar  schrieb:
@UlrichZ the technician came by Friday and opened the line.. the wlan lights and the status lights are on.

Yes, but the Link-LED must be on, too. There is no Internet access without a DSL connection (or fiber optic connection).

You have to report a malfunction:

http://telekom.de/stoerung

Can you open this page via WLAN or LAN connection?

http://speedport.ip

If yes, please switch the language to English and choose the Status-Button. Than look a the Firmware version. If it is not this version.

https://www.telekom.de/hilfe/geraete-zubehoer/router/speedport-smart-3/firmware-speedport-smart-3

download the actual one and install it.

So that the Telekom teamies can help you, please enter here:

https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-pro...

your contact details, which only the Telekom Teamies have access to.

Greetings Ulrich

[#3]

Thank you!! I have the updated firmware so that’s good!! I have updated my info on the link as well, thanks so much for your guidance

[#4]

@chai.vijayakumar : I've just asked the Telekom Teamies for help for your Internet access.

Greetings Ulrich

[#5 · Accepted solution]

Hello @chai.vijayakumar

I had a look at your contract and your line. I've reset your line one more time. Does it work now? Are you able to set up your Router now?

Greetings

Karsten L.