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Moving Abroad: Problem canceling DSL contract

vor 3 Jahren

Hello,

I am moving abroad and want to cancel all my contracts with Telekom. I found a link in this website for canceling but it asks for phone number (Vorwahl and Rufnummer ) I have only used the DSL feature and couldn't find anything in the letters I have kept from Telekom. Unfortunately I haven't received any "real invoice" by email just a notification with a link that today I discovered doesn't work for me! I cannot find the information about my contract and invoices in my Telekom account and as always I am struggling with the German only website!!! I found something on the website after lots of searching! as Hauptvertrag, I used it to fill Vorwahl and Rufnummer fields, I wonder if that's the right info.

I would greatly appreciate it if someone helps me to cancel my contract and return my modem and sim-card. I have a modem with a sim-card that was supposed to improve the internet speed. Should I return them separately or together and how should I return them?

882

17

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