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Moving Abroad: Problem canceling DSL contract

vor 2 Jahren

Hello,

I am moving abroad and want to cancel all my contracts with Telekom. I found a link in this website for canceling but it asks for phone number (Vorwahl and Rufnummer ) I have only used the DSL feature and couldn't find anything in the letters I have kept from Telekom. Unfortunately I haven't received any "real invoice" by email just a notification with a link that today I discovered doesn't work for me! I cannot find the information about my contract and invoices in my Telekom account and as always I am struggling with the German only website!!! I found something on the website after lots of searching! as Hauptvertrag, I used it to fill Vorwahl and Rufnummer fields, I wonder if that's the right info.

I would greatly appreciate it if someone helps me to cancel my contract and return my modem and sim-card. I have a modem with a sim-card that was supposed to improve the internet speed. Should I return them separately or together and how should I return them?

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vor 2 Jahren

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  • Akzeptierte Lösung

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    vor 2 Jahren

    Hey @b.yousefi2911 

     

    thanks a lot for your post.
    I see that a cancellation has already been posted for your contract.
    As has been mentioned, you will need to return the router as well.
    I have sent you a return label via email.

     

    Many greetings
    Markus Km.

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