Solved
canceling magenta internet contract
11 months ago
Hi,
I am moving away from Germany at the end of April 2024, I am trying to schedule the termination of my Magenta fiberglass internet contract and having some difficulties doing it. I found some articles that said I needed to have my Abmeldung first, but I couldn't do it until 1 week before I moved out. Can you help me with this issue and can I schedule the termination as well from now?
Thanks in advance
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Accepted Solution
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11 months ago
You can use this https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung online form.
First, choose "Kündigung aus besonderen Gründen", then "Kündigung wegen Umzug ins Ausland".
You are right that you will need to upload a document for approval, either a "Abmeldebestätigung" or a document clearly stating your work / studies in the new country.
According to TKG regulations, your contract will be terminated 1 month after you have left Germany.
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11 months ago
@TP13
Thank you for your contribution to our community 🙌🏽
You have already received the correct contact form from @ak123 🙂 Have you already been able to arrange the special termination or do you still need support? 👍🏽
If so, please enter your details in your profile and let me know here in the thread when I can reach you.
Best regards
Timur K.
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