Contract cancellation due to moving abroad

vor 3 Jahren

Hello, I moved to Germany 2 years ago with 2-year of working contract. I got myslef a phone number with a 2-year contract. The time when I got my contract responsible person told me that whenever I get my de-registration paper, I can easily cancel my contract. I do not speak German so I believed that they explained me. Today I went to same store to cancel my contract as I am permanently leaving Germany this Friday and just got my de-registration paper (PS: earliest you can get it 7 days before you leave - that’s the rule). They told me this is not an issue and immediate cancellation can be done via Internet. So, I went to Telekom website with special notice of moving to abroad. It says only possible after 3 MONTHS! This is non-sense. I am requested a proof of leaving the country which I can get only 7 days before I leave and at the same time they say I need to pay 3 more months of my bill. This is unfair. Then you can just tell people de-register no matter what is the excuse. I am leaving and not coming back. I have an official letter. And nobody is helping unbelievable. I am calling the hotline continuously saying English and cannot find anybody to speak. I requested a colleage to call and even the person on the phone could not believe for moving abroad the system asks for 3-month notice. You cannot have the proof before 3 months!!!!! How this can happen??? 

2146

13

  • Akzeptierte Lösung

    Telekom hilft Team

    akzeptiert von

    vor 3 Jahren

    @ceren.yesil,

    your contract will be cancelled on the 31st of December 2021.
    You will be paying the outstanding fees though.

    Kind regards
    Nico B.

    0

  • 1 Sterne Mitglied

    vor 3 Jahren

    Damn g

    0

  • 5 Sterne Mitgestalter

    vor 3 Jahren

    3 months notice is the rule according to Telekommunikationsgesetz TKG " href="https://telekomhilft.telekom.de/t5/Glossar/ TKG /ta-p/4594635#glossar" target="_blank"> TKG (telecommunications bill). This is the same for all providers and is codified in law.

    0

  • Community Guide

    vor 3 Jahren


    @ceren.yesil  schrieb:
    I requested a colleage to call and even the person on the phone could not believe for moving abroad the system asks for 3-month notice. You cannot have the proof before 3 months!!!!! How this can happen??? 

    Read §46 TKG

     three month is correct 

    7

    Antwort

    von

    vor 3 Jahren


    @Strausenmaker  schrieb:
    it is actually possible to terminate the contract directly when moving abroad

    there is a big difference between landline and mobile !

    landline: 6 days

    mobile: 3 months

    https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-ausland

     

     

     

  • Telekom hilft Team

    vor 3 Jahren

    Hello @ceren.yesil, and sorry for the late reply

    Are you still in the need of help or is everything cleared up now?

    Kind regards Nico B

    1

    Antwort

    von

    vor 3 Jahren

    @Nico B. Hello Nico, I received an e-mail that Telekom accepted my cancellation of contract as of 31.12.2021. As it is in German I translated it via a tool and I am not sure if I understood everything correctly. Would that be possible for you to help me to understand is there anything I need to do further or should I just pay my bills until the end of December? Or even can we cancel it earlier? I already moved back to my country and not using my Telekom number anymore. Thank you in advance!

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