Solved

Mehr-Faktor-Authentifizierung einrichten in Endlosschleife

5 months ago

Hallo Telekom-hilft-Team

habe die Beiträge zur Aktivierung der Mehr-Faktor-Authentifizierung für den Login bereits gelesen, aber scheinbar geht es nicht, ohne dass der Telekomsupport im Hintergrund aktiv wird, da nirgends eine konkrete Lösung beschrieben ist.

 Habe keinen Festnetzanschluss und  daher funktioniert die "Erkennung über Ihren Festnetz-Anschluss" nicht. Habe "nur" einen Vertrag für Zugang zu Telekom Diensten mit Mail M. Wie erfolgt in diesem Fall die Identitäsprüfung?

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  • Accepted Solution

    accepted by

    5 months ago

    Servus @Lisa W. ,
    vielen Dank für die schnelle und unkomplizierte Hilfe!
    Das hat jetzt geklappt. Ich konnte jetzt meine Identitätsprüfung mit SMS abschließen und damit war der Weg zur Zweifaktor-Authentifizierung frei.
    Vielen Dank auch an @HARTMUTIX , der mit schnellen Vorschlägen versucht hat bestmöglichst zu helfen.

    👍
    VG Konrad

    0

  • Accepted Solution

    accepted by

    5 months ago

    Hallo Nadine und @HARTMUTIX,

    ich konnte nur auch beim zweiten Account die MFA aktivieren. Habe nochmal die Logindaten geändert und explizit Browserverlauf und Cockies gelöscht - dann hats geklappt.

    Vielen herzlichen Dank für die ausdauernde Unterstützung - tolles Team!

     

    0

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