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vor 2 Jahren

I would like to ask if it is possible to change the internet package. Because it is quite expensive Or is there a promotion that I can change? 

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    • vor 2 Jahren

      Hello @Viracha Kokuvattana 

       


      If the minimum contract period of 24 months has expired, this is then possible.

      To do this, log in to your customer center and go to “Change tariff”

       

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      0

    • vor 2 Jahren

      What is your current contract / tariff you use?

      Please tell us the full name, beginning with "MagentaZuhause..."

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      Antwort

      von

      vor 2 Jahren

      @Viracha Kokuvattana

       

      Hey Viracha, 

       

      thank you for your contribution to our community and that you have already deposited your data. You have already received some information here. 

       

      I could not reach you by phone right now. A downgrade is only possible at the end of the current contract term. If you have any questions, please let me know when it's more convenient for you, and I'll call you back. 

       

      Best regards 
      Timur K. 

      Antwort

      von

      vor 2 Jahren

       I already canceled and got an email confirmation since July that my cancel will be October but this bill on November still have it

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      Antwort

      von

    • vor 2 Jahren

      I would like to ask another question too I cancelled Digital Home service but this month's bill still has Digital Service M on my bill, I tried to contact you by phone but not work with someone on the team can help 

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      von

      vor 2 Jahren

      Could you please contact me again  

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      Antwort

      von

      vor 2 Jahren

      @Sven Ö.

       

      Du darfst nochmal

      Antwort

      von

      vor 2 Jahren

      Thank you for the quick but nice call @Viracha Kokuvattana . As discussed I made the refund. Fröhlich

       

      If you have any further question or need some kind of support, just let me know. 

       

      Kind regards Sven Ö. 

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      von

    • vor 2 Jahren

      @Viracha Kokuvattana 

      What exactly is on the invoice? Maybe it's retroactive. What is the billing period?

       

      Post the invoice here. Please black out all personal information!

       

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      von

      vor 2 Jahren

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      Antwort

      von

      vor 2 Jahren

      @Viracha Kokuvattana

       

      Ok. It actually says the whole of November. The cancellation confirmation is unclear, so I don't recognize the date. @Timur K.  has to take a look

       

       

      Antwort

      von

      vor 2 Jahren

      @Viracha Kokuvattana

       

      Based on the cancellation confirmation, you will receive a credit. This will not fail. 

      @Timur K. or another Teamie can help you

       

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      vor 2 Jahren

      Thank you for the quick but nice call @Viracha Kokuvattana . As discussed I made the refund. Fröhlich

       

      If you have any further question or need some kind of support, just let me know. 

       

      Kind regards Sven Ö. 

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