‎Can Not Open 192.168.2.1 (speedport.ip)

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Can Not Open 192.168.2.1 (speedport.ip)

2 years ago

Hello,

I have a weird problem with my SpeedPort Smart 4 Type A modem/router. I used to be able to connect to the router configuration page through the URL speedport.ip or directly using 192.168.2.1, but recently, I can not access it anymore.

I have searched for some answers on this forum, but it didn't solve the issue.

My internet works fine, all the devices are connected to the router, and everything works fine except accessing the router. Both wifi and LED statuses are on in green without blinking.

I checked the firmware from the modem panel, and it is using the latest version (at this time) 010139.3.0.002.2 (10/2022).

I am using Mac and every time I open it using a browser (I tried multiple browsers and the result is the same), it says: cannot connect to the server 192.168.2.1.

I also tried to connect using the command line and here's the result. It looks like the web server that serves the configuration page dies.

Jepretan Layar 2022-12-26 pukul 20.04.22.png

And my connection configuration is:

Jepretan Layar 2022-12-26 pukul 19.31.55.png

But if I restart the router, I can open the configuration page once, then it suddenly stops working. I think there's something wrong with the firmware, but I'm not sure.

I don't really want to reset the modem, because I will lose my router configuration. Is there any way to solve this issue without doing a factory reset? And also, I don't want to restart the modem every time I want to access the configuration page.

Thanks for the help!

1900

2 years ago
Hello @matriphe,

welcome to our community.

By now, we have no information about a problem with the newest software. It might be an issue of the device or the browser you're using. Did you only try it with one device (for example a notebook) or with different ones (smartphone, tablet ...)?

Kind regards Inga Kristina J.
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2 years ago
Thank you for the nice call @matriphe !

As discussed, please try a LAN-connection. If this doesn't work, the factory reset is necessary.

Please give me a ping when you tried this and as a last resort, we will change the whole device.

Kind regards Sven Ö.
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2 years ago
Hello, I want to give you updates regarding this issue.

I noticed that the modem recently often gets orange blinking on the LED status. It started 2-3 days ago. But strangely enough, the configuration page is always accessible, even though the status is blinking orange. The connection to the internet and all devices also work without problem with the blinking orange.

While I could access the configuration page, I backed up my configuration, and then I decided to reset to factory settings from the System -> Problem Handling -> Reset menu page (not pressing the reset button on the router).

Then, using the LAN cable, I accessed the configuration page and restore my settings.

Everything seems working fine right now, and I will monitor it for a couple of days and will report here if the update.

I also attached the system log files (some info has been redacted) before the factory reset for reference.

Thank you for the help and support!
Speedport_Smart_4_2023-01-08_SystemMessages-redacted.txt
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2 years ago
Hallo,

After a week, the problem seems to disappear. I now can access the 192.168.2.1 without any problem, after doing the factory reset.

Thank you for the help and support!
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