Can Not Open 192.168.2.1 (speedport.ip)
2 years ago
Hello,
I have a weird problem with my SpeedPort Smart 4 Type A modem/router. I used to be able to connect to the router configuration page through the URL speedport.ip or directly using 192.168.2.1, but recently, I can not access it anymore.
I have searched for some answers on this forum, but it didn't solve the issue.
My internet works fine, all the devices are connected to the router, and everything works fine except accessing the router. Both wifi and LED statuses are on in green without blinking.
I checked the firmware from the modem panel, and it is using the latest version (at this time) 010139.3.0.002.2 (10/2022).
I am using Mac and every time I open it using a browser (I tried multiple browsers and the result is the same), it says: cannot connect to the server 192.168.2.1.
I also tried to connect using the command line and here's the result. It looks like the web server that serves the configuration page dies.
And my connection configuration is:
But if I restart the router, I can open the configuration page once, then it suddenly stops working. I think there's something wrong with the firmware, but I'm not sure.
I don't really want to reset the modem, because I will lose my router configuration. Is there any way to solve this issue without doing a factory reset? And also, I don't want to restart the modem every time I want to access the configuration page.
Thanks for the help!
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2 years ago
Hello @matriphe,
welcome to our community.
By now, we have no information about a problem with the newest software. It might be an issue of the device or the browser you're using. Did you only try it with one device (for example a notebook) or with different ones (smartphone, tablet ...)?
Kind regards Inga Kristina J.
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2 years ago
Good morning @matriphe , I forwarded your topic to our backend and asked, if they know this topic. I'll come back to this thread, when I got a response, maybe with a solution or workaround.
And sorry, that I tried to call you that early.
Kind regards Sven Ö.
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2 years ago
Hello @Sven Ö. !
Thank you for your help! I'm sorry I didn't pick up the call, I didn't hear the phone ringing this morning.
Anyway, this afternoon around 15.00, the status LED suddenly blinked orange repeatedly. I also got disconnected for a while. But when I check the status from the panel on the modem, it showed that the connection was established. Then I restarted the modem and the LED status got steady green. Unfortunately, I forgot to take the picture of it.
This evening, I tried logging in to 192.168.2.1, and it showed the page. I grabbed the log information from the modem, and I redacted all the sensitive info from there. I'm attaching the log as a TXT file here. I hope it helped to understand the issue.
I'll also put some screenshots from the modem when I successfully logged in here.
After I successfully logged in, then I couldn't access the 192.168.2.1 anymore.
Speedport_Smart_4_2022-12-27_SystemMessages_redacted.txt
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2 years ago
I just got orange status LED blinking, but everything works normally (can connect to the internet, can connect to wifi)!
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