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Cancel my contract/No service
vor 2 Jahren
Hi,
I placed an order for DSL on 03.12.2022 after the website showed that the service is available for my address.
After 10 days I get an email that my address needs more work and an appointment for a technician is yet not possible.
This is taking too long which is a waste of time and money.
I want to cancel the order, how to do it?
Thanks in advance.
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vor 2 Jahren
@YazeedI've forwarded your thread to the Teamies . They should help you.
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von
vor 2 Jahren
I got this email informing me that it has been canceled but how can I make sure it is done without waiting too long for the confirmation?
edit muc80337_2: attach deleted and presented in anonymized version in the following posting
Community Guide
vor 2 Jahren
A direct answer: it is difficult to cancel the order as long as there is no order confirmation - maybe a Teamie can help on that.
Once an order confirmation (stating the date when internet service will start) is there, it is a mere usage of legal "Widerrufsrecht".
An indirect answer: sounds like a ressource shortage.
Hence unless you do have the option for a different access technology (cableTV, mobile network, satellite, ...) probably no other DSL service provider will be able to provide you an internet access, as typically these rely on Telekom ressources.
So if you cancel the DSL order with Telekom you might be wasting even more time, without a result.
3
Antwort
von
vor 2 Jahren
The anonymized version (I will delete the original file as it contains personal information)
To summarize: everything looks fine, according to your latest wish to cancel the order.