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Cancel my Telekom Internet contract prematurely
vor 6 Monaten
Hi,
I signed a contract with Telekom 2 weeks ago in a Telekom shop for the internet connection. The connection is not yet established as the technician has not yet visited. Now, the owner of my apartment tells me that she already has an active internet connection for my house and I can use it.
I would now like to cancel the contract with Telekom. Is it possible to do it?
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Antwort
von
vor 6 Monaten
Thank you for the answer.
Here is the full story.
It is a separate apartment. The technician had visited 2 times and he said the connection from the apartment to the APL in the kellar is broken in the middle somewhere. And he asked me to speak with the owner regarding this as the electrician has to fix it. When I did , the owner said she has an active connection and I I can make use of it. And the connection is very good I tried it. So now I don't want to call the electrician and later not the telekom technician.
So now, again I don't want to get a new connection and therefore would like to cancel the contract. If I want to break the contract even before connection is setup will that be possible? I am ready to pay early termination fees. Any idea how much it will be?
What happens if I just leave it as it is? The connection is not setup yet. The contract begins once the connection is setup?
1 Sterne Mitglied
vor 6 Monaten
It's already more than 14 days now. Can I terminate the contract by giving early termination fees? How much it will be ? Any idea?
1
Antwort
von
vor 6 Monaten
Please be more specific - when exactly have you received the "Auftragsbestätigung"? Time counts following that.
1 Sterne Mitglied
vor 6 Monaten
Hi,
I signed a contract with Telekom 2 weeks ago in a telkom shop for telekom internet. The connection with this is not yet set up. because of some electric problems. Now, the owner of my house tells me that she already has a interent connection and I can use it.
I would like to cancel now. Please help me out. I cannot speak German and hence I cannot call the support team.
Thank you very much in advance.
1
Antwort
von
vor 6 Monaten
Hello,
opening another thread is certainly not helpful in this case. You should stick to the old one.
https://telekomhilft.telekom.de/t5/Festnetz-Internet/Cancel-my-Telekom-Internet-contract-prematurely/m-p/6821971#M2271597
1 Sterne Mitglied
vor 6 Monaten
I think, I have not received Auftragsbestätigung yet. When I signed the contract at their shop, they gave me Bestellungsbestätigung. Are both the same? I got that on 14.06.2024.
After that I received a letter from Telekom with Zugangsdaten on 21.06.2024.
1
Antwort
von
vor 6 Monaten
@Sudhanwa
Thank you for your contribution to our community 👍🏽
I couldn't reach you by phone right now. Unfortunately, a 14-day right of withdrawal is not possible here, as the contract was concluded in person in the store. This means that revocation is not possible and the contract is legally valid 🙏🏽
Best regards
Timur
1 Sterne Mitglied
vor 6 Monaten
@Timur K. Can you call me back pleas
7
Antwort
von
vor 6 Monaten
@Sudhanwa
You're welcome 👍🏽🙂
Best regards
Timur
1 Sterne Mitglied
vor 6 Monaten
Thank you very much @Timur K.
I think you missed to send me the link in your message.
Can you please send it.
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1 Sterne Mitglied
vor 6 Monaten
@Timur K.
Could you please send me the link to the contact form.
Thank you very much!
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