Solved
Cancel my internet contract because of moving hause
5 years ago
Hi,
I have a question, i’m moving to a new apartment where only possible with maximum MagentaZuhause M. Now i had already a contract which is MagentaZuhause L. My question is how can i cancel my contract? Can i write an email or a letter ? Which address i can send it?
Thanks
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Accepted Solution
accepted by
5 years ago
@phantrung92.hn
You have two options, based on German telelommunication law:
Precondition for this path is that you officially order that the existing contract shall be continued at the new address without any alteration of contract content or duration; Telekom accepts such orders only on the phone or in a Telekom shop
This is possibly easier to order since for this path Telekom also accepts online orders
https://www.telekom.de/hilfe/umzug/allgemein/internetanschluss-umzug
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