I made a Glasfaser contract on 30.06 but I wasn’t informed that the Fiber(Glasfaser) isn’t ready in my building and I wasn’t given any specific timeline either but I found out, it will take about 3months to be finished and I also don’t have the optic fiber box(modem) in my building and I only have the socket for DSL. Although I was told DSL does not work in my building because I initially wanted to make a DSL contract except Glasfaser but they offered me DSL as solution till the Installation is finished but somehow they cancelled the offer. I’ve been going back and forth with this issue with Telekom trying to look for a solution and it is getting too complicated and I badly need a Wi-Fi, so all I want now is to cancel the contract and look for other options because I can’t wait that long but the 14 days cancellation period is over
4 hours ago
Hi @Elijah,
if I remember I already wrote you through another channel a couple of minutes ago.
That was the case, wasn't it? If so, we should stick to only one place.
Sincerely,
Johannes
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