I recently started my Telekom plan for home network. But I cannot see any data on my contract, or the personal information in "Mein Magenta Kundencenter"
Under "Mein Profil" , I get the following message: "Mit diesem Telekom Login ist eine Ansicht und Bearbeitung der persönlichen Daten nicht möglich. ", and under Verträge appears nothing.
Other information that might be related - I ordered Fiber for a later date, and DSL connection for the time being. I got the Vertrag for Fiber in mail, but not for DSL connection, and I can't validate if it was recieved on Telekom end, because nothing appears in the website.
I also don't have a Kundennummer yet, because I didn't get the Vertrag. I'm unsure if it's a website issue, or issue in the order.
Thank you in advance
vor 2 Monaten
Good evening @Uriya and welcome to our Telekom hilft Community.
If you don't have any active contracts with personal access data, you can't see anything in the "Kundencenter". Did you order a DSL contract as well?
Kind regards Sven
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vor einem Monat
@Timur K. I actually tried answering and it hung up, I'm available now
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@Timur K. I'm available for the remainder of the day :)
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Hello @Uriya, thank you for the call. 🤗
As we discussed, the bank account that you wanted to give to me for the future bookings is not valid, so we keep the one that is in our system right now.
If you have any further questions, do not hesitate to reach out to me. 😊
Kind regards
Christoph
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