Can't add my new (ported) Telekom prepaid Sim to my existing Telekom login account

2 days ago

Hi

I recently ported my Vodafone cellular phone number to Telekom and got a Prepaid Sim. This sim is active as of this morning and works perfectly in my phone. But I can't add the contract to my existing Telekom account. The account already has my home VDSL contract listed. But when I try to add the prepaid sim in the magenta App per this guide, I get an error: Unfortunately that did not work.Please try again in a few minutes.

How should I continue?

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    • 2 days ago

      @docfarzad 

      The contract is usually added automatically.

      This can take a few hours. In my case, the prepaid contract was visible in the app sometime later that day

      I used to have to manually add contracts to my existing VDSL account. But for some time now, this has been done automatically.

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    • 2 days ago

      Hello @docfarzad,

       

      as @ Geralt von Riva already wrote it can take some time until your new contract is visible in the app. 

      Please do have some patience and take another look again tomorrow.

       

      Kind regards

      Malte

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