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1 year ago
How can I get some help?
www.telekom.de/stoerung
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1 year ago
Auch dir ein freundliches Hallo @IliaLos
Da dir nur jemand mit Systemsicht helfen kann und du dein Profil schon befüllt hast, gebe ich die Frage grad mal nach hinten weiter!
In deinen Profildaten sollte deine Kundennummer, eine Handynummer für den Rückruf und ein grosszügiges Zeitfenster stehen.
Hab noch etwas Geduld, du wirst bekümmert!
schöne Grüsse
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A friendly hello to you too @IliaLosSince only someone with a system perspective can help you and you've already filled out your profile, I'll pass the question on to the back!
Your profile data should contain your customer number, a cell phone number for calling back and a generous time window.
Be patient, you will be taken care of
kind regards
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1 year ago
www.telekom.de/stoerung
Thank you, I've already read these manuals and none of them is helpful
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1 year ago
manuals?
A check can be initiated and a fault can also be reported via this page.
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1 year ago
A check can be initiated and a fault can also be reported via this page.
Do you mean Diagnose? Because it doesn't work for me and asks to call.
> Für den betroffenen Anschluss kann aus technischen Gründen keine Leitungsprüfung durchgeführt werden. Bitte setzen Sie sich mit uns in Verbindung. Rufen Sie uns dazu kostenfrei unter 0800 22 66100 an.
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1 year ago
Für den betroffenen Anschluss kann aus technischen Gründen keine Leitungsprüfung durchgeführt werden.
Fiberconnection?
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1 year ago
Fiberconnection?
Ja
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1 year ago
I've been trying to call English support center for several hours, but without any success.
The number is no longer valid and Telekom does not offer an English language hotline. Try 08003301000, keyword "Störung", and ask for an English speaking agent. Might require a few attempts, but you should be able to finde someone who can help.
Which router do you have, does it throw any meaningful error messages? What colors do the LEDs on the fiber modem show (if applicable)?
Best wishes,
Thomas
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1 year ago
@IliaLos
No problem at all 🙂 I look forward to your feedback.
Best regards
Timur K.
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1 year ago
No problem at all 🙂 I look forward to your feedback.
Hey @Timur K. ,
I would like to let you know that I've received the cable and the problem has been solved! Thank you again for your support here!
Kudos to Telekom Hilfe team!
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1 year ago
Hey @IliaLos, thank you for the response and you're welcome.
If you need any further support, just let us know. Have a wonderful day!
Kind regards Sven Ö.
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1 year ago
@IliaLos
Thank you for the pleasant conversation earlier 🙂
As discussed, it looks from the photo that the fiber optic cable has been bent so much that it has broken 🙏🏽 I have now sent you a new fiber optic cable. Test it as soon as it arrives and give me some feedback afterwards 😊
Best regards
Timur K.
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1 year ago
@Timur K. Thank you for calling me back and for helping me to find the issue!
I'll post an update here once the cable arrives. Thank you again for your help!
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