Yesterday, I just switched my internet to MagentaZuhause M. The switch was supposed to be done without my present at home. After the switch, the technician wanted to check the Hausanschluss since the download speed I got was around 40 Mbit/s only; however, I didn't have the key to the room which Hausanschluss located in. For this reason, the technician offered me a new appointment on 03.03.2022 at 12:00. After contacted my Hausmeister, I cannot get the key for that room for that day so I would like to change my appointment to 04.03.2022 instead.
How can you change my appointment date?
Thank you and best regards,
vor 4 Jahren
Hello @sophoan
Welcome to the community.
You can update your data via this app:
https://www.telekom.com/de/konzern/themenspecials/special-kundenservice/details/wissen-wann-der-techniker-kommt-521202
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vor 4 Jahren
I have highlighted the support team about this thread, maybe they can help with rearranging the appointment.
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vor 4 Jahren
Hey and welcome to our community @sophoan .
I tried to catch you by phone, but had no luck. I'll try it again in about 30 minutes.
Danke fürs Melden @lejupp und deinen Tipp @Marcel2605 !
Viele Grüße Sven Ö.
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vor 4 Jahren
Thank you for the nice call @sophoan .
If you need any further help, please let me know.
Kind regards Sven Ö.
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vor 4 Jahren
Problem solved!
Thank you so much @Sven Ö. for your help.
Also, thank you @Marcel2605 and @lejupp @for you answers.
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vor 4 Jahren
I'd love to.
You know, where to find me, if you need further support.
Kind regards Sven Ö.
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vor 4 Jahren
Thank you for the nice call @sophoan .
If you need any further help, please let me know.
Kind regards Sven Ö.
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