Hello,

I had a Magenta contract since 2016 and I left Germany on 22.04.2018. I went to a Saturn shop to close my contract. The person at the saturn shop completed the document (and did a copy of my Abmeldung from the townhall), sent it to the Telekom office and gave me the necessary papers to send back the modem. I sent back the Modem as it was required.

But I realised that money was taken from my german bank account on 05.05 and 05.06 by the Telekom SEPA.

How is it possible? Can you help me?