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Complain about customer service

vor 8 Jahren

 Hello, I 'm orderd internet and we' ve got that technician 's welcome on 27th of April (12-18.30). I can not wait to see what's going on. But I've got a call from technician and he's been rudely said that I'm going to go home (about 12.00). The termin is 12-18.30 so technician should come in that time. Next time we went to telekom office and they said that it was a bit of work "and can postpone technician to 17 of May. I already waitetd 2 weeks for this date, so logigally, the second date did not work for me, they (29 of April) tehy said that first of all, The technician would send me a message telling the approximate time that it should be in my apartment. So, today I did not get any message, no call, so I was disappointed and went to the office. There are no comments at the moment. That's not possible because of my boyfriend's intentional at home from 9:00 and waited for him. I also came home at 11:30. In the office they say the technician was here 12:15 and no one answered him so he switched the internet on his own. Again, we did not get any message (he could write me a sms or put some paper in mailbox but he did not) so we specially drove to the office . So we went back home, switched the modem and there is no internet. We did not know what was going on. Now is weekend and no one is working. Can you keep this problem?

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    • Akzeptierte Lösung

      akzeptiert von

      vor 8 Jahren

      Hello, again. Just wanted to update you that we have internet, everything works and we are very gratefull for your help and quick response. Thank you very much, best regards.

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