Confused about closed issue about outstanding amount
4 years ago
- I explain in brief. My wife got Internet connection with MagentaTV box on my name. she put her bank account number for payment. Payment was done by her account from her bank account every month. we decided to discontinue with Telekom after couple of months. I asked to your Coustmer care executive for disconnecting formalities. Then after I informed to my my wife to finish the formalities. My wife informed to me that she was submitted MagentaTV box and done other formalities. she informed that she end of the contract with Telekom and pay all outstanding bills at Telekom outlet in Osterhofen. we are living in different places still long time. I ignored your notifications because that matter was already closed. I went in India because of my mother had suffered under serious medical problems. Unfortunately I did not return as per schedule because of COVID-19 pandemic. I returned in Germany in February. I am suffering from vascular disease still March. I am under medical treatment. I am sure that somewhere confusion in this issue. I accept my accountability towards this issue. I deeply apologise for our insincerity. I want pay your outstanding payment. I request to give some waver in amount. please, send reasonable offer to pay. I will definitely pay your offer. I need your cooperation and waver. I am very hopefully from Telekom company. Thanks
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4 years ago
Good evening and welcome @neshbarot ,
I understand from your request that you still have to pay a certain amount to the Telekom.
To get this issue straight, please enter a telephone number hier, mentioning a time schedule, where you are available at. Should you have a valid customer's number, pls enter as well. A member of the Telekom team will contact you in due time. Nobody else but you and the team will have access to your personal data.
I just recognized that you did enter your personal data already. Is it still up-to-date? Please check.
I wish you the best for your recovery.
Marlise
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4 years ago
Hi Marlise. Good afternoon. I have not any telephone number. I never got fix line telephone connection in Germany . I had only contract number which I already mentioned.
thanks for cooperation
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4 years ago
I couldn't find any outstanding amount under the customer number in your profile.
When can I call you today or this week rather to discuss this issue?
Kind regards
Nico B.
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4 years ago
Good morning @neshbarot,
perhaps it's better for you to mail me such documents and the information behind the issue via this form.
Message me again, after you've filled it out.
Kind regards
Nico B.
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4 years ago
Good afternoon, I regret for late response. Because I am preparing for bypass surgery. Thanks for help .
_____________________
Anhänge entfernt von: @Malte M.
Grund: Persönliche Daten.
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4 years ago
sorry for the late response.
Oh, I am sorry. Get well soon.
Will you mail us the relevant documents?
Thank you in advance & kind regards
Christina P.
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