Solved
Constant problems
5 years ago
Hello. I am at my wits end. I've had problems with the Internet for many many months now. The constant disconnections lasting for hours or days. Trying to talk to Telekom resulted only in them pushing on me higher speed and higher payments. Nothing is fixed. Now I have no Internet for second day. I am supposed to be working from home but obviously can't as I need Internet connection. I am so frustrated I want to cry. Reporting a problem results in them calling a few days later, so until them I'm without Internet. I need something to be finally done.
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5 years ago
Well without any information We simply can't help you.
We would need the used Tarif , the Router you have, if you use Powerline and so on.
And if we need the @telekomhilft Team you should enter your Information on this https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata page. This information is only visible for you and the Team, not for us.
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5 years ago
Also the error message says Connection failed. Check the LEDs at your speedport and the wiring.
All the cables are connected properly.
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5 years ago
@edy1
Ok, the firmwareversion is the newest one.
Therefore, I will send an urgent message to the Telekom staff for checking your line respectively
your router.
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5 years ago
Thank you so much. Hopefully they will be able to check it out soon. It's really difficult without the Internet when our work and school depends on it.
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5 years ago
I'm sorry for the trouble you had with the connection and tried to call you without success. When will be a good time for another attempt?
Kind regards Sven Ö.
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5 years ago
@Sven Ö. ,
I have not had any missed calls from you I'm afraid. Please call my mobile at any time, the number is on my profile in personal details. Thank you
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5 years ago
@edy1
The sign "@" must be used to "call" the desired interlocutor - a maximum of five people simulteanously is possible.
@Sven Ö.
"Done"...😉
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4 years ago
would you mind sticking to one platform?
I've also had a message from you on Facebook.
I' will close this thread and head over to Facebook for further communication.
Kind regards.
Nico B.
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