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Disruption of connection

8 days ago

Good Day,

I have a constant problem, that my FRITZBOX looses connection to the server and internet is lost. It was a constant problem for like always, but it was happening maybe 1-2 a day, for 5 minutes, and i had no problems with it. For the last 2 weeks the situation is that i can lose this connection every 2-3 hours. And in the past, i was just obliged to wait maybe 2-5 minutes, and connection reestablished, now i need to constantly restart my FRITZBOX

The reports from FRITZBOX attached.

44

10

    • 8 days ago

      Hello @Y Klymenko,

       

      welcome to our Community

      I'm pleased to help you.

      Will fix the internet as soon as possible. Did you turn off the router, and then on again? When do you have time? I would like to contact you.

       

      Greetings Khaled A.

      0

    • 8 days ago

      Hello @Khaled A. 

      Thanks for the support.

      Khaled A.

      Did you turn off the router, and then on again?

      Hello @Y Klymenko,

       

      welcome to our Community

      I'm pleased to help you.

      Will fix the internet as soon as possible. Did you turn off the router, and then on again? When do you have time? I would like to contact you.

       

      Greetings Khaled A.

      Khaled A.
      Did you turn off the router, and then on again?

      Yes. As described, earlier i had this "random" disconnections only maybe 1-2 times a day. So i just waited and connected. Currently i physically need to disconnect the router from power, wait 10 sec, switch it on again, he will spend some time to start, not always even connecting again.

      As you see in reports, sometimes it helps, there was also an occurence, that this has also not helped, and i waited 10-15 minutes.

      Khaled A.

      When do you have time? I would like to contact you.

      Hello @Y Klymenko,

       

      welcome to our Community

      I'm pleased to help you.

      Will fix the internet as soon as possible. Did you turn off the router, and then on again? When do you have time? I would like to contact you.

       

      Greetings Khaled A.

      Khaled A.
      When do you have time? I would like to contact you.

      Currently I'm at work, i will be at home at around 16.00.

      You can contact me over my phone (please clarify if you have access to my details).

      1

      Answer

      from

      8 days ago

      Hello @Y Klymenko,

       

      Okay, we will contact you around 16.00.

      On the phone we need Customer Number and the last 6 Numbers from your IBAN to legitimize you.

       

      Kind regards Khaled A.

       

      Unlogged in user

      Answer

      from

    • 8 days ago

      @Y Klymenko For the next time: asking for help in this community could be much more successfull if you provide more information:

      • what model of Fritzbox, what firmware status
      • what contract with telekom
      • whether problem has been already reported
      • whether there is Powerline / PLC in your network

      ....

      0

    • 7 days ago

      Hello,

      I'm available.

      wolliballa

      what model of Fritzbox, what firmware status

      @Y Klymenko For the next time: asking for help in this community could be much more successfull if you provide more information:

      • what model of Fritzbox, what firmware status
      • what contract with telekom
      • whether problem has been already reported
      • whether there is Powerline / PLC in your network

      ....

      wolliballa
      what model of Fritzbox, what firmware status

      FRITZBOX 7560HM

      wolliballa

      what contract with telekom

      @Y Klymenko For the next time: asking for help in this community could be much more successfull if you provide more information:

      • what model of Fritzbox, what firmware status
      • what contract with telekom
      • whether problem has been already reported
      • whether there is Powerline / PLC in your network

      ....

      wolliballa
      what contract with telekom

      I have no clue what does this mean. Please clarify

      wolliballa

      whether problem has been already reported

      @Y Klymenko For the next time: asking for help in this community could be much more successfull if you provide more information:

      • what model of Fritzbox, what firmware status
      • what contract with telekom
      • whether problem has been already reported
      • whether there is Powerline / PLC in your network

      ....

      wolliballa
      whether problem has been already reported

      No


      wolliballa

      whether there is Powerline / PLC in your network

      @Y Klymenko For the next time: asking for help in this community could be much more successfull if you provide more information:

      • what model of Fritzbox, what firmware status
      • what contract with telekom
      • whether problem has been already reported
      • whether there is Powerline / PLC in your network

      ....

      wolliballa
      whether there is Powerline / PLC in your network

      Please clarify. 

      4

      Answer

      from

      4 days ago

      @Y Klymenko thank you for the call.

       

      I told you that it would take some time for me to get you the available technician appointments next week.

       

      From Wednesday 11th June till Friday 13th June all 4 hour time slots between 08:00 am and 08:00 pm are available. Just tell me one that suits you and I will make the arrangements.

       

      Sören

      Answer

      from

      3 days ago

      Sören G.

       

      From Wednesday 11th June till Friday 13th June all 4 hour time slots between 08:00 am and 08:00 pm are available. Just tell me one that suits you and I will make the arrangements.

      @Y Klymenko thank you for the call.

       

      I told you that it would take some time for me to get you the available technician appointments next week.

       

      From Wednesday 11th June till Friday 13th June all 4 hour time slots between 08:00 am and 08:00 pm are available. Just tell me one that suits you and I will make the arrangements.

       

      Sören

      Sören G.

       

      From Wednesday 11th June till Friday 13th June all 4 hour time slots between 08:00 am and 08:00 pm are available. Just tell me one that suits you and I will make the arrangements.

      Hello,

      Sorry for the late reply.

      The best possible time is Thursday 12.06 at 18.00 if possible.

      Answer

      from

      3 days ago

      @Y Klymenko the appointments are always 4 hour time slots.

       

      I booked 12th June 16:00-20:00 for you. Is that okay?

       

      Sören

      Unlogged in user

      Answer

      from

    • 7 days ago

      @Y Klymenko 

      • there is no 7560HM model.   If it is really 7560, that appears quite old.
      • Question regarding contract means , what type of contract you have ( see invoice ), e.g. Magenta Home L 
      •   PLC / Powerline is a datatransmission technogy which uses normal powerconnection as transport media rather than dedicated cable. in some cases it might influence DSL stability  due to overlapping frequency bands
      • Typically 0800 330 100 is the fastest way to fix a problem

      0

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