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2 months ago
Hello @Y Klymenko,
welcome to our Community
I'm pleased to help you.
Will fix the internet as soon as possible. Did you turn off the router, and then on again? When do you have time? I would like to contact you.
Greetings Khaled A.
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2 months ago
Hello @Khaled A.
Thanks for the support.
Did you turn off the router, and then on again?
Hello @Y Klymenko,
welcome to our Community
I'm pleased to help you.
Will fix the internet as soon as possible. Did you turn off the router, and then on again? When do you have time? I would like to contact you.
Greetings Khaled A.
Yes. As described, earlier i had this "random" disconnections only maybe 1-2 times a day. So i just waited and connected. Currently i physically need to disconnect the router from power, wait 10 sec, switch it on again, he will spend some time to start, not always even connecting again.
As you see in reports, sometimes it helps, there was also an occurence, that this has also not helped, and i waited 10-15 minutes.
When do you have time? I would like to contact you.
Hello @Y Klymenko,
welcome to our Community
I'm pleased to help you.
Will fix the internet as soon as possible. Did you turn off the router, and then on again? When do you have time? I would like to contact you.
Greetings Khaled A.
Currently I'm at work, i will be at home at around 16.00.
You can contact me over my phone (please clarify if you have access to my details).
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2 months ago
Hello @Y Klymenko,
Okay, we will contact you around 16.00.
On the phone we need Customer Number and the last 6 Numbers from your IBAN to legitimize you.
Kind regards Khaled A.
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2 months ago
@Y Klymenko For the next time: asking for help in this community could be much more successfull if you provide more information:
....
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2 months ago
Hello,
I'm available.
what model of Fritzbox, what firmware status
@Y Klymenko For the next time: asking for help in this community could be much more successfull if you provide more information:
....
FRITZBOX 7560HM
what contract with telekom
@Y Klymenko For the next time: asking for help in this community could be much more successfull if you provide more information:
....
I have no clue what does this mean. Please clarify
whether problem has been already reported
@Y Klymenko For the next time: asking for help in this community could be much more successfull if you provide more information:
....
No
whether there is Powerline / PLC in your network
@Y Klymenko For the next time: asking for help in this community could be much more successfull if you provide more information:
....
Please clarify.
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2 months ago
@Y Klymenko thank you for the call.
I told you that it would take some time for me to get you the available technician appointments next week.
From Wednesday 11th June till Friday 13th June all 4 hour time slots between 08:00 am and 08:00 pm are available. Just tell me one that suits you and I will make the arrangements.
Sören
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2 months ago
From Wednesday 11th June till Friday 13th June all 4 hour time slots between 08:00 am and 08:00 pm are available. Just tell me one that suits you and I will make the arrangements.
@Y Klymenko thank you for the call.
I told you that it would take some time for me to get you the available technician appointments next week.
From Wednesday 11th June till Friday 13th June all 4 hour time slots between 08:00 am and 08:00 pm are available. Just tell me one that suits you and I will make the arrangements.
Sören
Hello,
Sorry for the late reply.
The best possible time is Thursday 12.06 at 18.00 if possible.
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2 months ago
@Y Klymenko the appointments are always 4 hour time slots.
I booked 12th June 16:00-20:00 for you. Is that okay?
Sören
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2 months ago
@Y Klymenko
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