Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
WLAN internet disruption everyday
vor einem Jahr
Hello,
I recently became a telekom customer with the MegentaZuhause L internet and even got the Speedport Pro Plus router from telekom. For the first 2 weeks, I had a stable connection, after that, I started to get connection disruptions one every 2 or 3 days. It takes 5 to 10 minutes for the internet to be back. This only got worse with time. Since the 3rd of August, the disruptions have been happening 6 to 8 times a day.
I called the helpline multiple times but since my German is not good, the representatives are not willing to help me. Apparently, there are no English speakers in Telekom customer service. So I got a friend who speaks German to help me out. Even then the most that was done was restart the router remotely, twice. This did not help at all. Still getting disruptions.
Could someone please help me? I work from how so a stable connection is very important. please help
381
13
Das könnte Ihnen auch weiterhelfen
vor 6 Monaten
168
0
9
vor 2 Monaten
532
0
3
81
0
2
vor 10 Monaten
102
0
3
vor einem Jahr
166
0
7
1 Stern Mitgestalter
vor einem Jahr
Hello @shahed_khan
welcome to the Telekom-hilft forum.
First of all: Only a router restart does nothing in this case, because it could even worsen the error pattern, but not necessarily. Have you already opened a trouble ticket ? https://www.telekom.de/hilfe/hilfe-bei-stoerungen How does the line synchronize ? It would be fabulous if you could show the values in the hidden menu of the router under Internet > DSL. Link: https://telekomhilft.telekom.de/t5/Geraete-Zubehoer/Speedport-Router-Hidden-Menues/ta-p/3101743
9
Antwort
von
vor einem Jahr
Hi Martin, It was nice talking to you as well. Thank you for sending the new router. I will let you know if a new router solves the issue.
Telekom hilft Team
vor einem Jahr
@shahed_khan
Great, then feel free to give us an info once you were able to observe and test.
Best regards
Timur K.
2
Antwort
von
vor einem Jahr
Perfect, thanks a lot for your feedback, @shahed_khan.
Have a nice sunday.
Kind regards
Carolin L.