Internet getting dropped everyday

6 months ago

  • We use the speedport 3 router and we have disconnections everyday. 
  • We recently got a new contract
  • We are using the same router as our previous connection (in the name of the landlord)
  • We had no connection issues before we moved the contract to our name 
  •  

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5

    • 6 months ago

      Knit

      We recently got a new contract

      We recently got a new contract
      Knit
      We recently got a new contract

      Knit

      We had no connection issues before we moved the contract to our name

      We had no connection issues before we moved the contract to our name
      Knit
      We had no connection issues before we moved the contract to our name

      Just an elaborated guess: The new contract is also faster than the previous one.

       

      The faster the DSL, the more sensitive. Especially super vectoring ("Magentazuhause XL") requires a relatively short and galvanically good line. 

       

      Knit

      disconnections everyday.

      disconnections everyday.
      Knit
      disconnections everyday.

      What DSL sync rate does your Smart 3 display in the admin interface (speedport.ip / 192.168.2.1)?

       

      Best wishes,

      Thomas

      0

    • 6 months ago

      Hi  @teezeh ,

       

      You're right, it's a faster contract. 

       

      The syncrates are 

      SL downstream
      62467 kbit/s
      DSL upstream
      22050 kbit/s

      2

      Answer

      from

      6 months ago

      Knit

      The syncrates are SL downstream 62467 kbit/s DSL upstream 22050 kbit/s

      The syncrates are 

      SL downstream
      62467 kbit/s
      DSL upstream
      22050 kbit/s
      Knit

      The syncrates are 

      SL downstream
      62467 kbit/s
      DSL upstream
      22050 kbit/s

      Looks like a bad MagentaZuhause L. A Fritzbox could show you the estimated line length to the DSLAM and the DSL spectrum. Unfortunately, the Smart 3 cannot do that. In this case, I can only recommend initiating a line check via the Kundencenter website -> https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung  and to report an issue there.

       

      Best wishes,

      Thomas

      Answer

      from

      6 months ago

      Hi @Knit! 👋

       

      I'm sorry to hear, that you are currently facing issues with your DSL connection. Mentioned by @teezeh, it's a great idea to report the issue via our online form and proceed: 

      teezeh

      @teezeh wrote: I can only recommend initiating a line check via the Kundencenter website -> https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung and to report an issue there.

      @teezeh  wrote: I can only recommend initiating a line check via the Kundencenter website -> https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung  and to report an issue there.
      teezeh
      @teezeh  wrote: I can only recommend initiating a line check via the Kundencenter website -> https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung  and to report an issue there.

      If you prefer to speak to a human instead, I can offer you a call back. Just let me know a time window (e.g. 10 AM - 1 PM) when I can best reach you. 🙌

       

      Kind regards

      Jonas

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    • 6 months ago

      Hello @Knit,

       

       

      you can use this tool to check your connection and report an issue to Telekom: https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true

       

      The tool can reset the connection which in some cases can help for a few days. Furthermore, you can order an on-premise technician on the website.

       

      But attention: If you order a technician and for some reason he can't find you at home, they will charge you about 90 €. Make sure you're available.

       

      Good luck,

      Alex

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