Internet getting dropped everyday
6 months ago
- We use the speedport 3 router and we have disconnections everyday.
- We recently got a new contract
- We are using the same router as our previous connection (in the name of the landlord)
- We had no connection issues before we moved the contract to our name
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6 months ago
We recently got a new contract
We had no connection issues before we moved the contract to our name
Just an elaborated guess: The new contract is also faster than the previous one.
The faster the DSL, the more sensitive. Especially super vectoring ("Magentazuhause XL") requires a relatively short and galvanically good line.
disconnections everyday.
What DSL sync rate does your Smart 3 display in the admin interface (speedport.ip / 192.168.2.1)?
Best wishes,
Thomas
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6 months ago
Hi @teezeh ,
You're right, it's a faster contract.
The syncrates are
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Answer
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6 months ago
The syncrates are SL downstream 62467 kbit/s DSL upstream 22050 kbit/s
The syncrates are
Looks like a bad MagentaZuhause L. A Fritzbox could show you the estimated line length to the DSLAM and the DSL spectrum. Unfortunately, the Smart 3 cannot do that. In this case, I can only recommend initiating a line check via the Kundencenter website -> https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung and to report an issue there.
Best wishes,
Thomas
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6 months ago
Hi @Knit! 👋
I'm sorry to hear, that you are currently facing issues with your DSL connection. Mentioned by @teezeh, it's a great idea to report the issue via our online form and proceed:
@teezeh wrote: I can only recommend initiating a line check via the Kundencenter website -> https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung and to report an issue there.
If you prefer to speak to a human instead, I can offer you a call back. Just let me know a time window (e.g. 10 AM - 1 PM) when I can best reach you. 🙌
Kind regards
Jonas
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6 months ago
Hello @Knit,
you can use this tool to check your connection and report an issue to Telekom: https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true
The tool can reset the connection which in some cases can help for a few days. Furthermore, you can order an on-premise technician on the website.
But attention: If you order a technician and for some reason he can't find you at home, they will charge you about 90 €. Make sure you're available.
Good luck,
Alex
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