Continued billing
8 months ago
I left Germany over 3 months ago. I canceled my contract and returned the router to the Telekom, however I am still getting billed monthly, how do I stop this? I am no longer in Germany so I cannot go to one of their stores and ask. Any help greatly appreciated.
165
16
This could help you too
Solved
192
0
3
Solved
11 months ago
213
0
4
2 years ago
328
0
2
8 months ago
Hi @aidanzana ,
welcome to the Telekom hilft Community.
When you canceled your contract was there a specific end date? Not all contracts can be canceled immediately. You should find this in one of your documents. Please check whether there is a specific date. If you do not find this, for how long was the contract running?
Best wishes,
Coole Katze
11
Answer
from
7 months ago
If possible, Monday would be better, thank you!
Answer
from
7 months ago
Hey @aidanzana,
I couldn't reach you again. I'm terribly sorry.
Kind regards
Louisa
Answer
from
7 months ago
Hi @aidanzana. Unfortunately, we were still not able to reach you. When can we try it again? Kind regards, ^Martin
Unlogged in user
Answer
from
8 months ago
I canceled my contract and returned the router to the Telekom
You had TWO independent contracts, I guess.
Did you cancel both?
3
Answer
from
8 months ago
Evening @aidanzana,
unfortunately I was unable to reach you via phone, but I'd gladly assist you.
Can you tell me when a call would suit you better, so we can check your contracts together?
Kind regards
Louisa
Answer
from
8 months ago
I see, that would make sense, thanks! I think I might have just cancelled the router contract.
Answer
from
8 months ago
Hi Louisa, thank you for your response.
I am free all week apart from Wednesday evening, so that would be great! I'd be very grateful.
Unlogged in user
Answer
from
Unlogged in user
Ask
from