Billing issues
24 days ago
After modifying my plan to allow calls when out of the country my bill never went back to the originally normal amount. Can someone please help me?
Note:
This post was escalated by HARTMUTIX at 14.09.2025 18:46.
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24 days ago
What Produkt / Tarif. do you have...?
@Dwakser
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24 days ago
I call the teamies..
From wich year ist your magentamobileL
@Dwakser
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24 days ago
I think it was modified 3 months ago for a trip I took out of Europe. I paid a one-time cost of 100 Euro for the service, and expected my monthly bill to then return to its previous amount of around 100 Euro. Now, it is over 150 Euro.
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24 days ago
Hello @Dwakser,
I'm sorry to read that you are facing difficulties with your mobile plan bill.
I'm happy to help and take a closer look at your plan. On which time are you available for a call?
Kind regards
Malte
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23 days ago
Thank you for your response. I am available this morning, CEST time.
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23 days ago
Thank you for your response. I am available this morning, CEST time.
@Malte M.
Informaschen
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23 days ago
??? Do you need more information?
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23 days ago
??? Do you need more information?
@Malte M.
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22 days ago
Is anyone able to help me with this issue?
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22 days ago
Perhaps this is my fault, but I do not understand your response "Info" and the name of someone else. How am I to react to that? Sorry for being so "thick".
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22 days ago
your response "Info"
Perhaps this is my fault, but I do not understand your response "Info" and the name of someone else. How am I to react to that? Sorry for being so "thick".
This ist to inform a Teamie about your wish to be contacted......with @ this gets Quicker
@Dwakser
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22 days ago
Thanks for the explanation
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22 days ago
Thank you very much for your time, @Dwakser .
Thanks to your hint, I was able to find the missing international option and rebook successfully. I have, of course, reimbursed the incurred costs. With that, I wish you a pleasant and relaxing evening.
Kind regards
Caro
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