Billing issues
21 hours ago
After modifying my plan to allow calls when out of the country my bill never went back to the originally normal amount. Can someone please help me?
Note:
This post was escalated by HARTMUTIX at 14.09.2025 18:46.
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21 hours ago
What Produkt / Tarif. do you have...?
@Dwakser
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21 hours ago
I call the teamies..
From wich year ist your magentamobileL
@Dwakser
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21 hours ago
I think it was modified 3 months ago for a trip I took out of Europe. I paid a one-time cost of 100 Euro for the service, and expected my monthly bill to then return to its previous amount of around 100 Euro. Now, it is over 150 Euro.
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20 hours ago
Hello @Dwakser,
I'm sorry to read that you are facing difficulties with your mobile plan bill.
I'm happy to help and take a closer look at your plan. On which time are you available for a call?
Kind regards
Malte
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8 hours ago
Thank you for your response. I am available this morning, CEST time.
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7 hours ago
Thank you for your response. I am available this morning, CEST time.
@Malte M.
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6 hours ago
??? Do you need more information?
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6 hours ago
??? Do you need more information?
@Malte M.
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