Billing issues

vor 2 Monaten

After modifying my plan to allow calls when out of the country my bill never went back to the originally normal amount. Can someone please help me?

Hinweis

Dieser Beitrag wurde von HARTMUTIX am 14.09.2025 18:46 eskaliert.

72

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20

    • vor 2 Monaten

      What Produkt / Tarif. do you have...?

      @Dwakser 

      9

      von

      vor 2 Monaten

      I call the teamies..

      From wich year ist your magentamobileL

      @Dwakser 

      0

      von

      vor 2 Monaten

      I think it was modified 3 months ago for a trip I took out of Europe. I paid a one-time cost of 100 Euro for the service, and expected my monthly bill to then return to its previous amount of around 100 Euro. Now, it is over 150 Euro.

      0

      von

      vor 2 Monaten

      Hello @Dwakser,

       

      I'm sorry to read that you are facing difficulties with your mobile plan bill.

      I'm happy to help and take a closer look at your plan. On which time are you available for a call?

       

      Kind regards

      Malte

      Uneingeloggter Nutzer

      von

    • vor 2 Monaten

      Thank you for your response. I am available this morning, CEST time. 

      0

      3

      von

      vor 2 Monaten

      Dwakser
      Thank you for your response. I am available this morning, CEST time. 

      Thank you for your response. I am available this morning, CEST time. 

      Dwakser

      Thank you for your response. I am available this morning, CEST time. 

      @Malte M. 

      Informaschen

      0

      von

      vor 2 Monaten

      ??? Do you need more information?

      0

      von

      vor 2 Monaten

      Dwakser
      ??? Do you need more information?

      ??? Do you need more information?

      Dwakser

      ??? Do you need more information?

      @Malte M. 

      0

      Uneingeloggter Nutzer

      von

    • vor einem Monat

      Is anyone able to help me with this issue?

      0

      4

      von

      vor einem Monat

      Perhaps this is my fault, but I do not understand your response "Info" and the name of someone else. How am I to react to that? Sorry for being so "thick".

      0

      von

      vor einem Monat

      Dwakser

      your response "Info"

      Perhaps this is my fault, but I do not understand your response "Info" and the name of someone else. How am I to react to that? Sorry for being so "thick".

      Dwakser

      your response "Info"

      This ist to inform a Teamie about your wish to be contacted......with @ this gets Quicker 

      @Dwakser 

      0

      von

      vor einem Monat

      Thanks for the explanation

      0

      Uneingeloggter Nutzer

      von

    • vor einem Monat

      Thank you very much for your time, @Dwakser .

       

      Thanks to your hint, I was able to find the missing international option and rebook successfully. I have, of course, reimbursed the incurred costs. With that, I wish you a pleasant and relaxing evening.

       

      Kind regards 

      Caro 

      0

    Uneingeloggter Nutzer

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