Billing issues

21 hours ago

After modifying my plan to allow calls when out of the country my bill never went back to the originally normal amount. Can someone please help me?

Note

This post was escalated by HARTMUTIX at 14.09.2025 18:46.

54

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14

    • 21 hours ago

      What Produkt / Tarif. do you have...?

      @Dwakser 

      9

      from

      21 hours ago

      I call the teamies..

      From wich year ist your magentamobileL

      @Dwakser 

      0

      from

      21 hours ago

      I think it was modified 3 months ago for a trip I took out of Europe. I paid a one-time cost of 100 Euro for the service, and expected my monthly bill to then return to its previous amount of around 100 Euro. Now, it is over 150 Euro.

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      from

      20 hours ago

      Hello @Dwakser,

       

      I'm sorry to read that you are facing difficulties with your mobile plan bill.

      I'm happy to help and take a closer look at your plan. On which time are you available for a call?

       

      Kind regards

      Malte

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    • 8 hours ago

      Thank you for your response. I am available this morning, CEST time. 

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      3

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      7 hours ago

      Dwakser
      Thank you for your response. I am available this morning, CEST time. 

      Thank you for your response. I am available this morning, CEST time. 

      Dwakser

      Thank you for your response. I am available this morning, CEST time. 

      @Malte M. 

      Informaschen

      0

      from

      6 hours ago

      ??? Do you need more information?

      0

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      6 hours ago

      Dwakser
      ??? Do you need more information?

      ??? Do you need more information?

      Dwakser

      ??? Do you need more information?

      @Malte M. 

      0

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