Asking for advice....we moved and stopped service in our town and added service to the new home. A month later I get a huge bill! I go to a local telecom and the person told me that the other person didn't cancel my service and signed me up as a new account, which he said is illegal. He sent an email to the person that didn't do what was supposed to be done the first time. I was to check back in a few weeks with my local person. I haven't been back in due to work schedule but received my bill again and I am still being charged. I know have had to over pay for months. The localvperson offered me no help. I don't know what to do. Please help!
vor einem Monat
Hi @Mlong,
I will gladly you assist you. Please share a time in which you are available for a short call.
During the call we will ask for your customer number and the last six digits of your IBAN.
Kind regards
Sören
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vor einem Monat
I am available most of today. Best is now until 0900 or after 1200.
Thank you
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vor einem Monat
@Mlong Thank you for the call. I just canceled the Fiber Contract back to 31th March 2026. The overcharged amounts will be credited to your booking account.
Kind Regards Wiebke
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