Gelöst
Internet issues
vor 4 Jahren
Hello,
I have been having ongoing internet issues for several months. I have had numerous tickets in and it seems to get resolved, then a week or two later the problem starts happening again. My router resets once or twice an hour. It has been happening all day today and I am teleworking which makes it very frustrating. I am on my 3rd router from telekom, so I am not sure what the problem. I have updated my account number and cell phone number in my profile and would appreciate if an English speaking technician can call me back. Thank you .
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Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
@Christina P. @Martin Bo. @Leona W. @Nico B.
Hello Team Telekom,
The technician was here last Wednesday evening. He wanted to rule out the internal line of the house so we move the fritzbox down to the basement where the line comes into house and moved my Netgear Nighthawk up to the guest room with an already existing Cat 5. The connection has been solid now for 6 days with no interruptions. Thank you so much for you assistance and your patience. I really appreciate the excellent customer support that all of you have provided. Have a great day.
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