Internet Connectivity issues - MagentaZuhauseL - New Connection
3 years ago
Hello, Today new internet connection was setup with MagentaZuhause L plan.
The router device is Speedport Smart 4.
The connectivity shows working fine but only Google and Youtube works.
Even telecom.de doesn't open. Also the MyMagenta App doesn't work when connected to WLAN.
Kindly assist ASAP
Best regards
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3 years ago
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3 months ago
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3 years ago
Hello @Bharadwaj Adepu,
I had a look at the DSL line. Everything's okay there, the line is working fine.
So I think it's the configuration of the Speedport that creates the problem. To make sure that the setup is okay, please make a factory reset of the Speedport Smart 4. This is how you do it:
After that you plug it in again and wait for some time. The Speedport should get the DSL signal automatically.
It might be necessary to delete and install the wifi connection on your devices (Smartphone, Laptop) once again then.
Kind regards Inga Kristina J.
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