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Help in English - DSL connectivity issues since 2 days ago - Berlin 10179
vor 3 Jahren
Hello.
I am experiencing frequent disruptions in my DSL connection since 2 days ago.
My DSL connection gets disconnected randomly (every few hours)
I have set up a monitoring system, so I also know when (and how many times) at midnight it runs into issues.
Please take a look at the screenshots: they show the uptime, speed test and HTTP test graphs over the past 24 hours. As you see I have had both degradation of service (I should get 140Mbps) and also loss of connections.
Modem is Speedport 4. I use it only as a DSL modem, and my WiFi AP connects to it via PPPoE. I have also restarted the Speedport to see if it helps.
Also FYI I had issues on May 18, but then it was fixed after ~1 day, and then I have never had issues until now.
I appreciate if someone can take a look, as I can't work from home now and have switched to mobile data.
Let me know if you need more details.
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Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hi
Today a Telekom technician came and found the root cause of the issue: we have 2 DSL sockets at home and apparently one needed to be cut from the connection joint, to reduce noise, as we're a little bit far from the main DSL box (this is what I could understand with my basic German).
The previous Telekom technician also said the same thing, but he couldn't find the actual place on wall where the wires were connected.
Now I have full 175Mbps.
Thank you for your support here.
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