Please help! English Speaking no internet connection for two days / cannot call 1080 number

vor 4 Jahren

Hello, I'm slowly going insane.  My line was activated 3 March, where I got a call from the technician saying my port was activated. I got my FRITZBOX 7530 a few hours later. When I setup the modem, I get a flashing DSL light. When I run the diagnostic tests, it says it's good for 200 meters, but cannot see further than that. I have entered in the access number, password, connection identification, shared user number manually, but still no internet. I have tried both ports in the home with no avail. Verified the red and black wires were on pins 1 & 2. Ran diagnostics  on the modem. There is construction next door so I don't know if they hit the line or not building. Not sure if the technician activated the right port since I didn't have the modem attached when he did. When I tried to call the english technician  line, it hangs up automatically, when I make a phone call to 08003301000 they either try to transfer me to the english number, or they give me a technician who I can't talk to. I tried creating another post here, with someone telling me to try to do it online, which the page gives me a contract error when I tried to post it (and I must of tried 1000xs) I went to the telekom store to be told they can't help me since I didn't order through them. I waited in line for an hour and a half at another telekom store outside in the cold and just gave up waiting. Please help, anybody!

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4

    • vor 4 Jahren

      Anna Si,


      Is there anyway you could help me out as well?  I'm running into an issue where my modem has not been able to sync up to the internet connection either. 

       

      James

      0

    • vor 4 Jahren

      Welcome @stealth721 

      this is a costumer to costumer forum.

      Which is supported by the Telekom.

       

      All informations are public and searchable by google.

      So be aware to provide private data.

      So far my default message.

      Please try the App MeinMagenta App (IOS, Android)

      https://www.telekom.de/hilfe/meinmagenta-app

       

      Open the App.

      Register your contract.

      in the right corner below, click
      Mehr > Hilfe bei Störungen > Hilfe bei bestehender Störung
      > Internet
      > Weiter (this mean Next)

      It's start a diagnose.

      In the end you can leave a ticket.

       

      The app needs internet access, so maybe you have to turn on the on your phone, also.

      0

    • vor 4 Jahren

      Hey @stealth721,

      thank you very much for the nice call.

      Again, I am so sorry for these circumstances.
      Now we have a new technical appointment for your provision date.
      If we are able to get an appointment earlier I will contact you as soon as possible.

      I wish you an amazing weekend & kind regards
      Christina P.

      0

    • vor 4 Jahren

      Hey @stealth721,

      please contact me after the technical appointment today. Fröhlich

      Kind regards
      Christina P.

      0

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