Please help! English Speaking no internet connection for two days / cannot call 1080 number

4 years ago

Hello, I'm slowly going insane.  My line was activated 3 March, where I got a call from the technician saying my port was activated. I got my FRITZBOX 7530 a few hours later. When I setup the modem, I get a flashing DSL light. When I run the diagnostic tests, it says it's good for 200 meters, but cannot see further than that. I have entered in the access number, password, connection identification, shared user number manually, but still no internet. I have tried both ports in the home with no avail. Verified the red and black wires were on pins 1 & 2. Ran diagnostics  on the modem. There is construction next door so I don't know if they hit the line or not building. Not sure if the technician activated the right port since I didn't have the modem attached when he did. When I tried to call the english technician  line, it hangs up automatically, when I make a phone call to 08003301000 they either try to transfer me to the english number, or they give me a technician who I can't talk to. I tried creating another post here, with someone telling me to try to do it online, which the page gives me a contract error when I tried to post it (and I must of tried 1000xs) I went to the telekom store to be told they can't help me since I didn't order through them. I waited in line for an hour and a half at another telekom store outside in the cold and just gave up waiting. Please help, anybody!

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