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Help in English - DSL connectivity issues since 2 days ago - Berlin 10179
vor 3 Jahren
Hello.
I am experiencing frequent disruptions in my DSL connection since 2 days ago.
My DSL connection gets disconnected randomly (every few hours)
I have set up a monitoring system, so I also know when (and how many times) at midnight it runs into issues.
Please take a look at the screenshots: they show the uptime, speed test and HTTP test graphs over the past 24 hours. As you see I have had both degradation of service (I should get 140Mbps) and also loss of connections.
Modem is Speedport 4. I use it only as a DSL modem, and my WiFi AP connects to it via PPPoE. I have also restarted the Speedport to see if it helps.
Also FYI I had issues on May 18, but then it was fixed after ~1 day, and then I have never had issues until now.
I appreciate if someone can take a look, as I can't work from home now and have switched to mobile data.
Let me know if you need more details.
1841
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vor 3 Jahren
Hallo @Mehdi3 ,
could you please also share the information in the router log whenever disruptions occur?
Please mask personal data like phone numbers.
Have you already reported a problem via:
www.telekom.de/stoerung
There should also be a test of the line included. Unfortunately you miught have to figure out how to do this on the website in German.
Best wishes,
Coole Katze
29
Antwort
von
vor 3 Jahren
Hi @Mehdi3 ,
now you should go through the tests again:
www.telekom.de/stoerung
Then you will have at least a ticket I assume. Now noone can point to your cnfiguration.
Hallo @Johannes P. ,
setup is now "pure" Telekom and problems are back.
Best wishes,
Coole Katze
Antwort
von
vor 3 Jahren
Hello @Mehdi3.
Unfortunately, I could not reach you via phone to check the connection.
When can I try it again?
I'm happy to hear from you.
Kind regards,
Martin Bo.
Antwort
von
vor 3 Jahren
Hello @Mart
Sorry I was in a meeting.
Can you try again please?
Thank
Uneingeloggter Nutzer
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akzeptiert von
vor 3 Jahren
Hi
Today a Telekom technician came and found the root cause of the issue: we have 2 DSL sockets at home and apparently one needed to be cut from the connection joint, to reduce noise, as we're a little bit far from the main DSL box (this is what I could understand with my basic German).
The previous Telekom technician also said the same thing, but he couldn't find the actual place on wall where the wires were connected.
Now I have full 175Mbps.
Thank you for your support here.
0
vor 3 Jahren
Hello @Mehdi3,
are you still available for a call today?
Kind regards
Malte M.
2
Antwort
von
vor 3 Jahren
Hello @Malte M.
Yes I am.
Bests
Mehdi
Antwort
von
vor 3 Jahren
Hey @Mehdi3,
do you have the same issues when you are connected with a LAN cable?
Have you already tried this out?
If none of these tips are working, please tell me a time-frame for a call. 😊👍
Thank you in advance and kind regards
Christina P.
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