Hi,

I have been experiencing lots of trouble since I ordered the DSL connection with Telekom. At first, I had ordered it through check24 and had received a confirmation email but after not receiving the modem I contacted the company directly through the chat since I do not know how to speak in German. The person told me that there has been a problem with the way that check24 has made the order and he told me he can fix the problem by making another order. I was not given any information about what was the problem and when I asked check24 later they told me there has been no problem and the person has canceled your order because they wanted to order it themselves and get the reward for it!!!! Because another order was made the start day of contract changed from 23.04 to 27.04!

Anyway, after sometime I received a message saying that DHL has not been able to find me! While I was at the house at that time. When I contacted the website again I realized that telekom had not given all the information to DHL my floor and flat number number was not given to DHL. I was told that another modem is going to be sent. Today, when I was looking at the order I realized that while creating a new order the Telekom guy has ordered me a wrong modem. I wanted the LTE modem. When I tried to contact the company I was given several number for the English hotline and none of them works! To my surprise, I have not been able to find someone who can really help me.  Now, I am getting the modem I did not want in the first place tomorrow and I am worried about the installation since you cannot speak English and I cannot speak German!   

I am tired and angry. Had I known the service would be this bad, I would have never ordered from Telekom.