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need help in English please
vor 4 Jahren
Hello, my husband and I moved from the RP to Bayern in Nov 2020. I called to cancel our internet. I was told I had to pay through Feb 2021 before it could cancel. I gave them my new address and was told a box would be sent to retrieve the modem. Now I am getting bills for April and I have not lived in the house for nearly 5 months! I need help to cancel again! I cannot seem to get someone on the line who speaks English and I'm afraid my German is not good enough. Please help!
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Akzeptierte Lösung
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vor 4 Jahren
thank you so much for this call.
You will receive soon the promised refund.
And I am also happy that we found a solution for this issue.
Just send the items back, and we will cancel both of them.
If you have any further questions, please don't hesitate to contact me again.
Have a nice day & kind regards
Christina P.
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