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need help in English please
vor 4 Jahren
Hello, my husband and I moved from the RP to Bayern in Nov 2020. I called to cancel our internet. I was told I had to pay through Feb 2021 before it could cancel. I gave them my new address and was told a box would be sent to retrieve the modem. Now I am getting bills for April and I have not lived in the house for nearly 5 months! I need help to cancel again! I cannot seem to get someone on the line who speaks English and I'm afraid my German is not good enough. Please help!
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vor 4 Jahren
What are the items on your latest bill? Is DT still invoicing for the internet connection or only for the modem/router? Did you receive the box and return the modem/router?
I must say, I am not aware of a process where DT sends out boxes to retrieve routers or modems. Usually, you would register your wish to return the device on a website. The website would allow you to print a shipping label and then you would use the label to return the device.
3
Antwort
von
vor 4 Jahren
Thank you so much, really appreciate it!
Community Manager*in
vor 4 Jahren
thank you so much for joining our community!
I want to help as fast as possible.
Unfortunately, I couldn't reach you. Which time-frame do you prefer for a call?
Thank you in advance & kind regards
Christina P.
3
Antwort
von
vor 4 Jahren
@Christina P.
Community Manager*in
vor 4 Jahren
unfortunately I couldn't reach you again. 😕
You only have to return the two Speedports.
We already send you the return label for both.
Thank you in advance & kind regards
Christina P.
2
Antwort
von
vor 4 Jahren
thank you so much for this call.
You will receive soon the promised refund.
And I am also happy that we found a solution for this issue.
Just send the items back, and we will cancel both of them.
If you have any further questions, please don't hesitate to contact me again.
Have a nice day & kind regards
Christina P.