Gelöst

need help in English please

vor 4 Jahren

Hello,  my husband and I moved from the RP to Bayern in Nov 2020. I called to cancel our internet. I was told I had to pay through Feb 2021 before it could cancel. I gave them my new address and was told a box would be sent to retrieve the modem. Now I am getting bills for April and I have not lived in the house for nearly 5 months! I need help to cancel again! I cannot seem to get someone on the line who speaks English and I'm afraid my German is not good enough. Please help!

852

12

    • Akzeptierte Lösung

      akzeptiert von

      vor 4 Jahren

      Hey @hnpayne40,

      thank you so much for this call.

      You will receive soon the promised refund.
      And I am also happy that we found a solution for this issue.
      Just send the items back, and we will cancel both of them. Fröhlich

      If you have any further questions, please don't hesitate to contact me again. Fröhlich

      Have a nice day & kind regards
      Christina P.

      0

    Das könnte Ihnen auch weiterhelfen

    in  

    495

    2

    3

    Gelöst

    in  

    343

    0

    3

    vor 4 Jahren

    in  

    314

    0

    5

    Gelöst

    vor 2 Jahren

    in  

    211

    0

    2