English help

4 years ago

Hello. I’ve been calling the English customer service for weeks and it always says “call later”. I moved from the Netherlands to Germany and want to change my T mobile personal phone contract to a German one. Please contact me!! 

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    • 4 years ago

      Hi @marina.cirio 

      I informed  the Team.

      That you need support.

      0

    • 4 years ago

      Hello @marina.cirio

      Are you using a private contract personal or also a business contract? You can't just transfer the mobile contract you'll need to cancel the one from T-Mobile Netherlands and get a new one from us.
      I'll help you with that step. When can I reach you?

      Regards
      Karsten L.

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      4 years ago

      Hi Karsten, 

       

      thank you for your message. This would be for my personal phone. In the Netherlands they explained I can only cancel my fixed two year contract with them if I first have your “approval”? Or German new contract?

      Please contact me today after 15hs, or any day in general after 16hs.

      Thank you 

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    • 4 years ago

      Alright @marina.cirio
      I'll just have a few questions to prepare a personal offer for you.
      1. How much data do you need?
      2. Do you already have an Internet (landline) contract with us in Germany?
      3. Do you also need a new phone or just the contract?

      Regards
      Karsten L.

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    • 4 years ago

      Hello @marina.cirio

      Did you notice my last message? Fröhlich

      Regards
      Karsten L.

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      Answer

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      4 years ago

      Hi Karsten, 

       

      Sorry, I had missed the message! So:1

      1)  I won't need more data than 5-7gb a month. It's more a question of price to me. 

      2) I have a different Internet service. 

      3) I only need the contract. I have a phone already. 

       

      thank you!

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    • 4 years ago

      Perfect, just sent you my personal offer for the MagentaMobil S via E-Mail.

      Regards
      Karsten L.

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