English help
4 years ago
Hello. I’ve been calling the English customer service for weeks and it always says “call later”. I moved from the Netherlands to Germany and want to change my T mobile personal phone contract to a German one. Please contact me!!
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5 months ago
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4 years ago
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4 years ago
Hi @marina.cirio
I informed the Team.
That you need support.
0
4 years ago
Are you using a private contract personal or also a business contract? You can't just transfer the mobile contract you'll need to cancel the one from T-Mobile Netherlands and get a new one from us.
I'll help you with that step. When can I reach you?
Regards
Karsten L.
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Answer
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4 years ago
Hi Karsten,
thank you for your message. This would be for my personal phone. In the Netherlands they explained I can only cancel my fixed two year contract with them if I first have your “approval”? Or German new contract?
Please contact me today after 15hs, or any day in general after 16hs.
Thank you
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4 years ago
Alright @marina.cirio
I'll just have a few questions to prepare a personal offer for you.
1. How much data do you need?
2. Do you already have an Internet (landline) contract with us in Germany?
3. Do you also need a new phone or just the contract?
Regards
Karsten L.
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4 years ago
Did you notice my last message?
Regards
Karsten L.
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Answer
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4 years ago
Hi Karsten,
Sorry, I had missed the message! So:1
1) I won't need more data than 5-7gb a month. It's more a question of price to me.
2) I have a different Internet service.
3) I only need the contract. I have a phone already.
thank you!
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4 years ago
Regards
Karsten L.
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