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Help in English please!

5 months ago

Hello!

I'm a British expat living in Germany and finding it difficult to navigate the Customer Service in German.

I am about to move house and want to enquire how I can move my contract over to my new home in the next few weeks.

If anyone can help and explain in English that would be greatly appreciated!

Many thanks.

Robbie

494

5 months ago
Hello @rwhitfield

Welcome to the community.

There are also teams here who speak English. I'll inform the team. Your profile is filled out so far. Have your IBAN ready for the phone call for authentication purposes (last 6 digits). In the “further information” field in your profile, indicate when you can best be reached. The team is here every day from 7 a.m. to 11 p.m.

Greetings Marcel

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5 months ago
Hi @rwhitfield,

I just tried to reach but only talked to your mailbox. I am working till 11:00 p.m. today. Send me a message if I should try it again. Otherwise, we will call tomorrow during your preferred timeframe.

Sören
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5 months ago
Hi Sören

Apologies - you can get me at some point today!

Thank you!
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5 months ago
Hello,

I tried calling you right now, but only reached your mailbox.

Let me know what time work better for you.

Kind regards

Belana
Unlogged in user
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5 months ago
Sorry - now is good - I forgot that I had given you my German number and I didn't have it on me.
i will make sure to listen out for it from now!

thanks
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5 months ago
Thanks for the pleasant call @rwhitfield.

As discussed you have a special termination right, since we will not be able to transfer your contract to the new location.

The good part, you will have the possibility to have a fiber connection.

I have sent you an offer to your E-Mail.

Please let me know how you want to proceed.

I wish you a wonderful day.

Kind regards,

Martin Bo.
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5 months ago
@rwhitfield

I'll be in touch from 2:30 pm 👍🏽

Best regards
Timur
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5 months ago
@rwhitfield

Thank you very much for the pleasant conversation earlier 😊

As discussed, I will place the removal order for the fiber optic 300 on Monday at the agreed conditions as soon as the line is free 🙌🏽

You'll all receive the confirmations by email 🙂 I'll get back to you briefly on Monday.

Have a nice weekend and see you on Monday.

Best regards
Timur

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5 months ago
@rwhitfield

Thank you very much for the pleasant conversation earlier 🙂

As discussed, you now have the fiber optic ID 🙏🏽 As soon as the line is free, I book the desired move 😊

Have a nice week 🙂

Regards
Timur
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