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vor 5 Monaten
What Produkt / Tarif. do you have...?
@Dwakser
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von
vor 5 Monaten
I call the teamies..
From wich year ist your magentamobileL
@Dwakser
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vor 5 Monaten
I think it was modified 3 months ago for a trip I took out of Europe. I paid a one-time cost of 100 Euro for the service, and expected my monthly bill to then return to its previous amount of around 100 Euro. Now, it is over 150 Euro.
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vor 5 Monaten
Hello @Dwakser,
I'm sorry to read that you are facing difficulties with your mobile plan bill.
I'm happy to help and take a closer look at your plan. On which time are you available for a call?
Kind regards
Malte
Uneingeloggter Nutzer
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vor 5 Monaten
Thank you for your response. I am available this morning, CEST time.
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3
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vor 5 Monaten
Thank you for your response. I am available this morning, CEST time.
@Malte M.
Informaschen
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vor 5 Monaten
??? Do you need more information?
0
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vor 5 Monaten
??? Do you need more information?
@Malte M.
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Uneingeloggter Nutzer
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vor 5 Monaten
Is anyone able to help me with this issue?
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4
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vor 5 Monaten
Perhaps this is my fault, but I do not understand your response "Info" and the name of someone else. How am I to react to that? Sorry for being so "thick".
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vor 5 Monaten
your response "Info"
Perhaps this is my fault, but I do not understand your response "Info" and the name of someone else. How am I to react to that? Sorry for being so "thick".
This ist to inform a Teamie about your wish to be contacted......with @ this gets Quicker
@Dwakser
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vor 5 Monaten
Thanks for the explanation
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Uneingeloggter Nutzer
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vor 5 Monaten
Thank you very much for your time, @Dwakser .
Thanks to your hint, I was able to find the missing international option and rebook successfully. I have, of course, reimbursed the incurred costs. With that, I wish you a pleasant and relaxing evening.
Kind regards
Caro
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