Contract change to Business, Upgrade and more...
4 years ago
Hello
I have a few questions regarding my contract and if is possible to move/upgrade to a business contract.
Currently I have (as a Private Customer)
- Mobile Contract: Magenta L + Galaxy S20+.
- MagentaXL (175mbps) + MagentaTV + BigTV Package.
So, if I register as a freelancer, can I switch or take over my contract as Business? Reason I'm asking comes to some very specific things.
- I'm running my own server with several services for private use, but I need this to be reliable. For this I need an Static IP. I know I can configure DDNS services, but equally some apps require an Static IP so I can whitelist access and improve privacy.
- If service goes down, I need a speedy fix, not 3 or 4 days appointments.
Since for Private/Home Customers, Fixed IP isn't an option, no even as an add-on, my only solution is to move to Business contract. I'm pretty happy with the service, so moving to another Provider is out of the scope.
Now my questions:
- Can I combine both contracts, so I can enjoy MagentaEins?
- What would happen to my TV Service? I've read there's no TV service for Business Tariffs.
- Do you need some special paperwork from my side?
- Would speed be the same? I'm being charged for 250mbps but getting 175mbps.
- Do I require a new appointment to get the installation or the current one works?
If all of the above is a no, then I've got a few requirements, in order to improve the current service.
- See if a potential speed increase is possible for my address.
- Does the new MagentaTV Smart with NowTV includes the app usage? Can I upgrade to that one? I've had my contract since August last year.
- Would this increase the price of my bill?
Sorry for making this it so long but is better to clarify all questions in just one place.
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4 years ago
Hello @Leon_Panda,
would you mind filling out your profile, so we can take a closer look at the situation as well as contacting you?
Please give us a short heads up afterwards.
Kind regards Nico B.
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4 years ago
Done
Answer
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4 years ago
thank you for the call.
We can offer you a static IP but only if you:
A: decide to sign a new contract, specifically designed for business applications.
or B: decide to switch your current Contract, which would automatically remove Magenta TV.
If you have any other questions, please don't hesitate to ask.
Kind regards Nico B.
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4 years ago
Hello
Thanks for the phone call.
So, switching the contract requires me to provide the Freelance paperwork?
And even so, I can switch it even though I have a running contract with Magenta Service?
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4 years ago
you don't have to provide anything for the tariff itself.
And yes, you can switch it even though you have a running contract.
Kind regards Nico B.
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4 years ago
my refund has reached your booking account and I ordered it to be offset with the invoice.
The leftover sum is a little higher than the regular monthly fee for the DeutschlandLAN , that is because some more than one month of the old tariff has been refunded and some more of the DeutschlandLAN has been charged. From next month on, the invoice should run regularly.
Feel free to get back to me anytime, if there should be anything more unsolved.
Kind regards,
Anna Si.
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4 years ago
What's the actual balance for this month then?
I still see 143 eur.
Many thanks
Edit: BTW, 2 weeks ago I got a call from Telekom saying It's actually possible to move my current Mobile contract to Business so I can combine it with MagentaEins. The person was supposed to call me back the next day but never did. But he assured me it was actually possible to move it now, before the contract being expired.
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4 years ago
yes, for the refund was booked manually, it doesn't appear as a lower bill sum.
Outstanding on your booking account were 112,18 Euros, which have been debited last week. Those included an automatic refund for MagentaZuhause XL and post-collection for DeutschlandLAN for 31st december to 28th february.
As mentioned above, from next month on, the invoice run will be correct again.
Kind regards,
Anna Si.
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