Contract change to Business, Upgrade and more...
4 years ago
Hello
I have a few questions regarding my contract and if is possible to move/upgrade to a business contract.
Currently I have (as a Private Customer)
- Mobile Contract: Magenta L + Galaxy S20+.
- MagentaXL (175mbps) + MagentaTV + BigTV Package.
So, if I register as a freelancer, can I switch or take over my contract as Business? Reason I'm asking comes to some very specific things.
- I'm running my own server with several services for private use, but I need this to be reliable. For this I need an Static IP. I know I can configure DDNS services, but equally some apps require an Static IP so I can whitelist access and improve privacy.
- If service goes down, I need a speedy fix, not 3 or 4 days appointments.
Since for Private/Home Customers, Fixed IP isn't an option, no even as an add-on, my only solution is to move to Business contract. I'm pretty happy with the service, so moving to another Provider is out of the scope.
Now my questions:
- Can I combine both contracts, so I can enjoy MagentaEins?
- What would happen to my TV Service? I've read there's no TV service for Business Tariffs.
- Do you need some special paperwork from my side?
- Would speed be the same? I'm being charged for 250mbps but getting 175mbps.
- Do I require a new appointment to get the installation or the current one works?
If all of the above is a no, then I've got a few requirements, in order to improve the current service.
- See if a potential speed increase is possible for my address.
- Does the new MagentaTV Smart with NowTV includes the app usage? Can I upgrade to that one? I've had my contract since August last year.
- Would this increase the price of my bill?
Sorry for making this it so long but is better to clarify all questions in just one place.
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4 years ago
Hello @Leon_Panda,
would you mind filling out your profile, so we can take a closer look at the situation as well as contacting you?
Please give us a short heads up afterwards.
Kind regards Nico B.
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4 years ago
Done
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4 years ago
thank you for the call.
We can offer you a static IP but only if you:
A: decide to sign a new contract, specifically designed for business applications.
or B: decide to switch your current Contract, which would automatically remove Magenta TV.
If you have any other questions, please don't hesitate to ask.
Kind regards Nico B.
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4 years ago
Hello
Thanks for the phone call.
So, switching the contract requires me to provide the Freelance paperwork?
And even so, I can switch it even though I have a running contract with Magenta Service?
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4 years ago
you don't have to provide anything for the tariff itself.
And yes, you can switch it even though you have a running contract.
Kind regards Nico B.
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4 years ago
you're welcome.
To make sure we can take care of the receivers, please do the following: per www.telekom.de/retoure you can order and print a return label for the devices. The portal will notice you about the early cancellation fee, but feel free to do so anyway. After you sent back the devices, give me a short hint here in this thread, so I know about the Todo. I'll keep an eye on the cancellation order and handle the fees.
I just re-confirmed with one of my Business colleagues - yes, unfortunately, the discount will vanish as soon as the DSL tariff is a business customer product. It only works the other way round - with a private customer tariff as DSL contract and a business contract for the mobile, I'm sorry.
If you like me to order the change for you, please let me know which tariff exactly you which for and when you like the change to take place, I'll gladly take care of it for you.
Kind regards
Anna Si.
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4 years ago
Hello
Ok! I just generated the label. I'll send the receivers next week as soon as I'm back in Berlin. I take you'll take care of voiding the fees for this?
It's ok About MagentaEINS.
I'd like to switch to DeutschlandIP S Voice/Data Premium 250mbps
- Do I keep my current numbers?
- Could you please confirm the final price before placing the order?
- And is it possible to get it switch for Next Thursday or Friday? (31st or 1st of Jan)
I'll be using my own FritzBox 7590 so no extra hardware required.
Many thanks!
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4 years ago
I did a first research for the booking yesterday and found that at the moment it is not possible for system reasons, because no sort of availability is given.
For you already have DSL, this can't be correct, so I'll need to find out where in the line database I have to solve this issue.
To do so, I'll contact our line and cable department in your area and ask them to check for any system locks that shouldn't be.
As soon as I have their feedback and know how to move on, I'll be right back.
This may take a few days, I'm sorry for the delay.
Kind regards,
Anna Si.
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